How can we help?
Product news and updates
Getting started
Where to begin
- Getting started guide
- How to configure Ubuntu 18.04 for the Auvik collector
- How to deploy the Windows service with ConnectWise Automate
- How to install the Auvik collector from a bash script
- How to install the Auvik collector in a cloud environment
- How to install the Auvik collector using the OVA file
Setting up and troubleshooting Auvik
Device configuration for Auvik TrafficInsights
- How to configure IPFIX on Aruba switches
- How to configure IPFIX on Barracuda NG firewalls
- How to configure IPFIX on pfSense firewalls
- How to configure NetFlow on ADTRAN NetVanta routers
- How to configure NetFlow on Check Point firewalls
- How to configure NetFlow on Cisco ASA firewalls
Device setup and configuration
- Configuring HP ProCurve switches to use CLI instead of text-based menu
- Configuring pfSense to work with Auvik’s remote browser feature
- Creating a read-only user on a WatchGuard Firebox or XTM device
- How to add Sophos UTM/SG firewall login credentials
- How to back up configuration and update firmware on HP ProCurve 1810g series switches
- How to configure a Cisco ASA firewall to recognize Auvik
Known issues
- Downloading the collector in Google Chrome for Mac
- High CPU Utilization on Dell and Cisco SG Switch Stacks
- How to resolve a VERR_NO_MEMORY error message
- Known ConnectWise Manage field limitations
- Known deployment incompatibilities with the .OVA-based collector
- Known issue between Auvik’s collector and VMware vSphere
Troubleshooting Auvik
- A note about port scans and login attempts by the Auvik collector
- Auvik collector packages not properly installed
- Diagnosing collector connectivity problems
- How do I debug using the Auvik collector?
- How do I troubleshoot a slow network using Auvik?
- Some of my devices aren't visible within Auvik
Using Auvik
Administration of Auvik
Manage Credentials
- Device community string and password best practices
- How do I add Cisco API credentials?
- How do I edit or delete API credentials?
- How do I add, edit, delete, or retry SNMP credentials?
- How do I add, edit, delete, or retry login credentials?
- How do I add, edit, delete, or retry WMI credentials?
Auvik TrafficInsights
- Auvik TrafficInsights device statuses
- How do I set up devices for TrafficInsights?
- How do I unapprove or delete devices from TrafficInsights?
- What NetFlow sampling rate should I use for TrafficInsights?
- How do I set a NetFlow sampling rate?
- How do I launch the TrafficInsights dashboard?
Third-party integrations with Auvik
Integrating with Autotask
- Auvik / Autotask PSA 2020.1 integration changes
- How do I set up and configure an integration between Auvik and Autotask PSA?
- Integrating Auvik with Autotask
- How do I map Autotask PSA companies to Auvik clients?
- How do I sync Auvik inventory into Autotask?
- Configure Autotask for inventory sync with Auvik
Integrating with ConnectWise Manage
- Can I see current sync results with ConnectWise Manage?
- How do I migrate from the ConnectWise SOAP API to the REST API
- How do I set up and configure an integration between Auvik and ConnectWise Manage?
- Integrating Auvik with ConnectWise Manage
- How do I map ConnectWise Manage companies to Auvik clients?
- How do I sync Auvik inventory into ConnectWise Manage?
Integrating with ServiceNow
- Auvik ServiceNow technical guide
- Auvik alerts are opening duplicate incidents in ServiceNow
- Auvik alerts are dismissing and not reopening incidents in ServiceNow
- Alerts aren’t clearing in either ServiceNow or Auvik
- New Auvik alerts aren’t being sent to ServiceNow
- Testing the connection produces a fail message (ServiceNow)
