How to sync IP addresses without using Network Adapters for Auvik - ServiceNow CMDB integration

This article will show you how to sync IP addresses from Auvik to ServiceNow CMDB without creating Network Adapter and IP Address configuration items.

1. Add a custom attribute for the list of IP addresses.
   • Navigate to CI Class Manager in ServiceNow.
   • Search for the ServiceNow CI Class that you want to sync IP addresses to.
   • Click on the CI Class.
   • Click on Class Info -> Attributes.
   • Click on the Added filter tab to show added attributes.
   • Click on a new row (indicated by the placeholder text Insert a new row…).
   • Enter a label for the attribute.
   • Keep the default type of String.
   • Set the max length to be long enough to store a list of IP addresses (e.g. 256 or larger).
2. Map the Auvik field to the new attribute.
   • Navigate to IntegrationHub ETL in ServiceNow.
   • Click on  CMDB Application: SG-Auvik.
   • Click on Auvik Devices.
   • Click on Select CMDB Classes to Map Source Data.
   • Click Edit Mapping for the desired CI Class.
   • Click Add Attribute.
   • Add the attribute from Step 1. The attribute should be in the attribute list below.
   • From the left side select u_ip_addresses and drag it to the empty box beside the attribute.
   • Go back to the previous page.
   • Click Mark as Complete.
   • Test the changes by clicking on Test and Rollback Integration Results.
   • If delta sync is enabled, disable it (see How to update device sync options for Auvik - ServiceNow CMDB integration?).
   • Perform a one-time full sync device import (see How to manually run a device or tenant sync for Auvik / ServiceNow CMDB integration?). 
   • If delta sync was enabled previously, re-enable it.
   • Verify that the attribute is populated using the CI Class Manager.

For more details, see Create an ETL transform map.

If you need an import set to transform the existing fields and test the changes

1. In ServiceNow, navigate to Service Graph Connector -> Auvik -> Data Sources.
2. Click on the desired device scheduled data import.
   • Default Auvik connection: The scheduled data import name is SG-Auvik Devices.
   • Other Auvik connections: The scheduled data import name follows the format: SG-Auvik Devices - <connection name>.  
3. Change the application scope to Service Graph Connector for Auvik. 
4. Click Related Links -> Test Load 20 Records or Related Links -> Load All Records.