Important: Subscriptions cannot be cancelled during the active subscription term except in the limited circumstances outlined in the applicable Subscription Services Agreement and your order form.
Reducing your device count to 0 does not cancel your account or payments
Cancellation Notice Requirements
Auvik's standard cancellation notice period is 30 days before the start of your next billing period.
Your specific cancellation terms may vary based on your agreement with Auvik. To determine your cancellation requirements:
- Review your signed order form, or
- Contact your Success Manager
- Reach out to success@auvik.com
If you subscribed directly through the Auvik website and do not have a signed order form, the standard cancellation notice period of 30 days before your next billing period applies.
How to Request Changes to Your Subscription
If you would like to:
- Cancel a subscription at the end of its current term
- Modify your subscription
- Discuss renewal options
- Review your account's cancellation terms
Contact the Auvik Customer Success team for assistance.
Additional Information
Subscription terms, renewal provisions, and cancellation rights are governed by:
- Your signed order form (if applicable)
- The Auvik Subscription Services Agreement
If you are unsure which terms apply to your account, contact Customer Success for clarification before submitting a cancellation request.