If you’re using webhooks to integrate Auvik alerts with your ticket management system and your ticket management system allows you to customize the webhook response, it’s possible to show a link to the external ticket in the Auvik UI.
To associate an external ticket with an Auvik alert, the webhook response must be in the following format:
{
"resourceID": <String - up to 128 characters. Anything more is trimmed>
"resourceLink": <String - must be a valid url>
}
|
Field Name |
Type |
Description |
|
resourceID (optional) |
String - Maximum is 128 characters. Longer strings are trimmed to 128 characters. |
Text to show in the Auvik UI under the External Ticket ID column. |
|
resourceLink (optional) |
String - Must be a valid URL |
URL to navigate to when the External Ticket ID is clicked by the user. |
Both the resourceID and resourceLink are optional. If a valid resourceID is provided and the resourceLink is missing or an invalid, the text is still shown, but it won’t be a link. If a valid resourceLink is provided and the resourceID is missing, then a generic text is shown with a link to the specified URL.