General Release
August’s updates focus on delivering deeper network visibility through our reporting, enhancing AI-powered troubleshooting with traffic flow data, and expanding our alerting capabilities for specialized hardware.
This month’s highlights include the official launch of the Device Inventory Report, the integration of TrafficInsights into Aurora Troubleshooting Assistance, and new V2 alerting triggers for printer maintenance.
New
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Device Inventory Report
Our Device Inventory Report is now live! The Device Inventory Report provides a global-level summary across multiple sites, featuring built-in graphs for device types, vendors, and models. This replaces manual CSV workarounds and allows users to generate professional, PDF-exportable reports for QBRs and audits in seconds.For more details refer to Device Inventory Report
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Collector Dashboard (Phase 1)
The new Collector Dashboard is now available at the global and multi-site level in Auvik.
This dashboard provides a single-pane-of-glass view of installed collectors, helping users quickly see where each collector is deployed, whether it’s connected, its approval status, OS, IP address, and whether it may need attention. If you are managing many collectors across many sites. Until now, you had to navigate site-by-site to understand collector status. Now you are able to view them all in one place which creates a much better operational experience.Learn more in the KB article: KB: Collector Dashboard
Note: In the coming months, the Collector Dashboard will be enhanced with additional collector health and performance metrics and ability to act. Currently it is a Read-only view.
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Remote Terminal Assist (Open Beta)
Aurora is now available directly inside Remote Terminal, helping you get AI-assisted CLI guidance without leaving your terminal workflow. With Remote Terminal Assist, you can describe what you want to do in natural language and receive vendor-aware CLI command suggestions. You can also share terminal output with Aurora to help identify issues, anomalies, and relevant next steps.
Remote Terminal Assist can help reduce time spent searching vendor documentation, support faster troubleshooting, and make it easier to work across unfamiliar CLI environments.
Printer Ink Level Alerting (V2)
We’ve expanded our V2 alerting library to include printer ink and toner levels. This allows teams to proactively monitor and manage printer maintenance across their managed sites using our modern alerting engine.
Process Monitoring for Servers & Workstations
Troubleshoot performance issues faster with Process Monitoring, now available on the Server and Endpoint dashboards. The new Top 10 Processes section lets you quickly identify which processes are consuming the most CPU, memory, or disk resources without needing to remotely access the device. The table includes up to 14 days of historical process data, making it easier to investigate intermittent performance issues.
Improved
Direct CEF Syslog Support
Auvik now supports Common Event Format (CEF) logs sent directly from devices, in addition to CEF-over-Syslog. This expanded parsing capability ensures that security-related logs from a wider range of vendors are accurately captured and displayed in the Auvik UI.
Aurora Troubleshooting Assistance with TrafficInsights
Aurora Troubleshooting Assistance now automatically correlates TrafficInsights flow data when relevant to an alert. By analyzing traffic patterns alongside topology and device performance, Aurora can now identify specific apps or hosts—such as a large file transfer—that may be causing network disruptions.
Fixed
- Active alerts are cleared when alert definitions are updated - When you edit an Alerting 2.0 alert definition, any active alerts associated with that definition are now cleared automatically. This helps ensure alerts do not remain active under outdated conditions, which could prevent them from clearing properly or triggering again in the future. Before the change is applied and if there are active alerts, you will see a confirmation message explaining that active alerts will be cleared. The alert can trigger again if the updated conditions are met.
New
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Progress ShareFile Integration
This give users visibility into licensed users, license allocation, and last activity to help optimize usage..
Improved
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Adobe Integration Enhancements
Expanded Adobe license visibility to include licenses assigned through user groups, providing a more complete view of user entitlements and improving license management insights.
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New Report Viewer Permission
Introduced a dedicated Report Viewer role that allows users to view, run, and schedule reports without granting access to administrative settings or other critical management functions.
New
- What is Remote Terminal Assist (Beta)?
- Process Monitoring
- Process Monitoring FAQ
- Collector Dashboard
- Troubleshooting Missing WAN Interfaces in All Internet Connections
- Devices from One Site Appear in Another Site's Inventory
- Resolving HTTP 500 Errors When Logging In or Accepting Invitations (Including SSO)
- Troubleshooting Device Reachability in Auvik
- Troubleshooting Missing Password Reset or Invitation Emails
- Device Inventory Report
- Configure and Verify Email and Zendesk Alert Notifications
- Can I see a history of Notification Channel changes?
- Granting Permission for Remote Support on macOS
- Billing: Why devices may not be counted yet
Updated
- Alerts aren’t clearing in either ServiceNow ITSM or Auvik
- New Auvik alerts aren’t being sent to ServiceNow ITSM
- Integrating Auvik with ServiceNow ITSM
- How do I troubleshoot issues with my Auvik / ServiceNow ITSM integration?
- Testing the connection produces a fail message (ServiceNow ITSM)
- Auvik alerts are dismissing and not reopening incidents in ServiceNow ITSM
- Auvik alerts are opening duplicate incidents in ServiceNow ITSM
- Auvik ServiceNow ITSM technical guide
- Navigate Manage Alerts
- Using Alerts v2
- Managing Alerts using Alerts v2
- Firewall Configuration Backups in High Availability (HA) Environments
- Remote Support for Endpoint & Server Monitoring
- Monitor Fortinet High Availability Firewall Pairs in Auvik
- Configure Fortinet HA Pairs for Monitoring in Auvik
- HA Firewall Pair Best Practices
- How do I cancel my paid subscription?