Uptime Report

The Uptime Report gives MSPs and internal IT teams a customer-ready PDF to show network uptime against SLA commitments across one or more sites, with site-level and device-level detail.

The report rolls up uptime for selected sites and includes device-level detail for each site. You can set a date range, filter by site, and by device attributes.

What the report includes

The Uptime Report includes a summary section showing the following for each Site:

• Uptime % for each Site over the configured time range
• Total devices on each Site matching the report’s filter criteria

And a section for each Site showing the following for each device:

• Device name
• Type
• Model
• Uptime %

Where to find the Uptime Report

1. In Auvik, at global or multi-site level, go to Documentation.
2. Select Reports.
3. Locate Uptime Report.
4. Click Manage.

Create an Uptime Report

1. In Auvik, at global or multi-site level, go to Documentation > Reports.
2. Click Manage next to Uptime Report.
3. Click Add Report.
4. Enter a report title.
5. Enter the name to show in the Prepared for field.
6. Select a Start and end date (default is previous 30 days).
7. Choose the site scope:
   • All sites
   • Specific sites
8. Choose the device type scope:
   • All - includes all device types in the report.
   • Specific device types - lets you build filtering rules using one or more device attributes.
9. When Specific device types is selected, configure the rule logic:
   • Choose AND or OR condition if adding multiple rules.
   • Select any of these filter fields:
     • Device Type
     • Device Model
     • Device Software Version
     • Device Name
     • Device Vendor
   • Choose an operator, such as equal to.
   • Select or enter the matching value.
   • Use + Add Rule to add another condition.
   • Use + Add Group to create a grouped set of conditions.
10. Click Save.

View a saved report

After a report is saved, it will navigate to the ‘preview’ section directly and you export to PDF.

And it will also be ‘saved’ in the Device Inventory Report list for later review. From this page, you can:

• Edit the report
• View the report preview
• Export the report
• Delete the report

As shown in the screenshot above, navigate to Reports section and for the generated report you will see the three dots (ellipses); clicking on that will review options to View, Edit and Export 

Preview a report

Use the report preview to review the report before exporting it.

Export a report as PDF

To download a client-ready PDF:

Option-1:

• On the Report Preview Page you can click ‘Export’ button

Option-2:

• Go to Documentation > Reports > Uptime Report > Manage
• Find the report you want to export.
• Click Export.

Auvik generates a PDF version of the report using the selected report configuration.

How to Re-Run a Report

To run the same report next month or next quarter:

1. Go to Documentation → Reports → Uptime Report
2. On the Uptime Report row click Manage
3. Click the three dots … for the report you want to run. 
4. Choose Edit
5. Change the Date Range
6. Click Save to generate a Preview
7. Click Export at the top of the page to download the report in PDF format.

Edit a report

To update an existing report:

1. Go to Documentation > Reports.
2. Open Uptime Report.
3. Find the report you want to update.
4. Click on the three dots (ellipses); then click on Edit.
5. Update the title, Prepared for field, site selection, or device type selection.
6. Click Save.

Delete a report

To remove a saved report:

1. Go to Documentation > Reports.
2. Click ‘Manage’ on Uptime Report.
3. Find the report you want to remove.
4. Select the check mark and click on Delete.

Best practices

• Use All sites when preparing a global inventory summary for leadership, audits, or QBRs.
• Use Specific sites when preparing a client-specific or site-specific report.
• Use Specific device types when you only need to report on a subset of the environment, such as switches, firewalls, routers, or access points.
• Review the web preview before exporting the PDF.
• Use the Prepared for field to make the report client-ready or stakeholder-ready.
• The report will use the logo configured for the multi-site the Report is generated in. If generating a report for a client, we recommend generating it from the multi-site associated with that client.

Additional information

Report contents depend on the devices discovered and monitored in your Auvik environment. If the report does not show the expected data, verify that:

• User should have appropriate 'Reports' user permission to access this report
• The relevant sites are included in the report configuration.
• The expected devices have been discovered by Auvik.
• The devices are classified correctly.
• SNMP credentials are configured where SNMP authorization coverage is expected.
• The selected device type filters include the devices you want to report on.

Auvik will add more such global and multi-site reports in the future.

For more information, see this Uptime Report FAQ