How do I manage device health check frequencies?

Setting the health check frequency for your devices controls how often Auvik pings a device or group of devices to determine if they’re online.

How a Health Check Works?

When the collector is asked to do a health check of an IP address, the collector will send out 3 different types of pings (Address, Timestamp, and Echo). If the device responds to any of these, than it is considered a success, and the collector replies with an online result. If the device fails to respond in a timely manner, than the collector will timeout and respond with offline result.

On the cloud side, Auvik will wait for 5 consecutive failures of a ping, before tagging the device as offline.

Health Check Frequencies

There are three health check frequencies that come pre-configured: Access Points, Network Elements and Default Health Check. You can edit, delete, or change the priority of either of these health checks. You can also add your own custom health checks.

You can filter the health check frequencies list to show only certain details. For more information on filtering, see How to filter data in Auvik.

• Add a health check
• Edit a health check
• Reset a health check
• Delete a health check
• Restore a deleted health check
• Change the priority of a health check
  

How to add a health check

Adding a health check from your MSP dashboard adds it to all your clients. To add a health check for a specific client, add the health check from that client’s dashboard.

1. Click Discovery in the side navigation bar
2. Click the Discovery Settings tab
3. Click Health Check Frequencies
4. Click the Add Health Check Frequency button
5. Fill in the Add Health Check Frequency form
   • You can save the health check to scan all devices across the network, or a specific device type (e.g., firewalls)
   • Select how frequently you want the devices to be pinged, and tell Auvik how many pings should be tried before the device is considered offline
6. Click Save

Now that the health check has been added, you can decide on the priority in which the health checks should be executed.

How to edit a health check

Editing a health check from your MSP dashboard edits the health check for all your clients. To edit a health check for a specific client, make the edits from that client’s dashboard.

To change the priority in which health checks are executed, see How to change a health check priority.

1. Click Discovery in the side navigation bar
2. Click the Discovery Settings tab
3. Click Health Check Frequencies
4. In the displayed list of health checks, find the one you want to edit
5. Check the box at the beginning of its row
6. Click the Edit button
7. Make any edits you want
8. Click Save

How to reset a health check

Only health checks pre-configured by Auvik or created from the MSP dashboard can be reset. You can’t reset health checks that were created directly on a client account.

To know which health checks have been updated, look at the asterisk for each health check in the table. A white asterisk () indicates no updates have been made. A grey asterisk  () indicates an update has been made.

1. Click Discovery in the side navigation bar
2. Click the Discovery Settings tab
3. Click Health Check Frequencies
4. In the list of health checks, find the one(s) you want to reset
   • Note: The asterisk must be grey.
5. Check the box at the beginning of each row.
6. Click the Reset button
7. Confirm the reset by clicking Reset

How to delete a health check

Deleting a health check from your MSP dashboard deletes the health check for all your clients. To delete a health check for a specific client, delete the health check from that client’s dashboard.

1. Click Discovery in the side navigation bar
2. Click the Discovery Settings tab
3. Click Health Check Frequencies
4. In the displayed list of health checks, find the health check(s) you want to delete
5. Check the box at the beginning of each row
6. Click the Delete button.
7. Confirm the health checks are to be deleted, by clicking Delete

How to restore a deleted health check

If you’ve deleted a health check that was pre-configured by Auvik or created from the MSP dashboard, you can restore it rather than recreating it from scratch. Note that only pre-configured Auvik health checks or health checks shared between the MSP and the client can be restored. You can’t restore a health check that was created on a specific client.

1. Click Discovery in the side navigation bar
2. Click the Discovery Settings tab
3. Click Health Check Frequencies
4. Hover over the gear () icon above the Add Health Check Frequency button
   • If a health check has been changed, it will be in the list that appears
     • If no health check appears (an empty list) none will appear
   • Click Restore health checks
5. In the list of deleted health checks, find the one(s) you want to restore
6. Check the box at the beginning of each row
7. Click Restore

How to change a health check priority

Changing the priority of a health check from your MSP dashboard updates the health check for all your clients. To change the priority of a health check for a specific client, change the priority from that client’s dashboard.

1. Click Discovery in the side navigation bar
2. Click the Discovery Settings tab
3. Click Health Check Frequencies
4. In the displayed list of health checks, find the one you want to change
5. At the end of its row, click the Up arrow to increase the priority or the Down arrow to decrease priority

There are three levels. Lower the number the higher the priority is. All three default levels, Access
Points, Network Elements and Default Health Check can be edited to your liking.

These frequencies will have device types associated with them. This will be how many times the
ICMP needs to fail before alerting those device types as offline.

Note: If the Default Health Check is prioritised higher than other health checks, then those lower health checks will never be completed.

For example, if the Default Health Check is prioritised as a 1, then only a health check prioritised as a 0 will run before the Default Health Check and the health checks prioritised as 2 to 4 will not run.