Contract status is currently only available for Cisco devices.
Cisco keeps track of contract information for devices you manage, and thanks to our integration with Cisco, this information is visible from your client dashboard. With Auvik running, you eliminate the need to reach out to Cisco to question the state of the contract or try to keep track of it on your own.
In order to start collecting hardware lifecycle data, you will need to add your Cisco credentials. The information is populated within 24 hours of a device first being discovered and is refreshed daily.
If you’ve integrated Auvik with either Autotask or ConnectWise Manage and have enabled inventory sync, don’t forget to add field sync mappings for contract statuses such as contract renewal availability, service attachment status, service status, warranty expiration date, and warranty status.
How to access a complete list of device contract statuses
Click Hardware Lifecycle in the side navigation bar. Click Device Contract Status.
You’ll now see a list of all of your Cisco devices, including the current service coverage status, warranty coverage status, service attachment status, and contract renewal availability.
You can filter the device list to show only certain devices. For more information on filtering, see How to filter data in Auvik.
| Column | Description |
| Service Coverage | See below. |
| Warranty Coverage | Date at which the warranty expires. |
| Service Attachment | Attachment of the service contract document. |
| Contract Renewal | Renewal date of the contract. |
If no details appear for a device (the columns are blank), it means there’s no current information available from the vendor.
How to access the contract status for a single device
While on the Hardware Lifecycle > Device Contract Status screen, select the particular device you want by clicking on its name in the list. The details will appear on the device’s dashboard in the Device Details section.
Service coverage statuses and their meaning
|
Status |
Description |
|
Covered |
Service coverage is available. Cisco doesn’t provide a specific date for service coverage, but only a Yes/No value, which we convert to Covered/Expired respectively. |
|
Available |
Coverage is available. This status is used for all other data points that come with a specific end date. |
|
Expired |
Coverage has expired. |
|
Security Only |
Coverage is limited to software security patches (no more software upgrades). This status is no longer used. It was originally used when we had one column for software coverage that combined both “Software Maintenance” and “Security Software Maintenance” columns. |
|
Unpublished |
Coverage details are not available from Cisco. |
|
Empty |
Coverage details were blank in Cisco’s response. |