In rare cases, the Auvik collector downloads as an .ovf file instead of an .ova file.
Chances are, if you’re seeing this happen it’s because you’re using Google Chrome on a Mac. It’s due to a known issue when the Hide Extension option is checked.
There are two ways to get around the problem and ensure you download a proper .ova file.
- When the Select Your Download Location window appears, uncheck Hide Extension. (It’s located in the bottom left of the window.)
- Click Save.
- From your browser's Preferences screen, click Show Advanced Settings at the bottom of the page.
- Scroll down to Downloads and uncheck Ask where to save each file before downloading.
- Make sure the default download location is set to the place you’d like the downloaded file to go.