Command Runner is a lightweight, real-time remote command execution feature embedded into the Auvik platform. It allows technicians to run single-line commands on servers (Windows) and workstations (Windows/macOS) to address and resolve issues, without initiating a full remote desktop session, thereby enabling faster issue resolution with minimal user disruption.
Enable Command Runner
Command Runner is enabled with Remote Support features in Remote Management
Getting Started with Command Runner
- Log in to the Auvik platform.
- Ensure the Auvik Remote Management is enabled
- Click here for instructions on enabling Auvik Remote Management
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Go to Admin.
- Click on Endpoint
- Click on Agents
- Find the workstation or server from the list or search for the required entity
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Click on the required endpoint
- Hover over the Remote Management tab (top-right)
- Click on Command Runner
- The Command Runner panel will open.
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If accessing a Windows Device, choose your Terminal Type first. If accessing a MacOS Device, you will not have an option.
- Enter your commands one at a time to the Command Bar. Hit Enter to send commands.
Command Runner Features
Auvik supports both Powershell and Command prompt on Windows devices. When starting a session, the Command Runner will ask which option you’d like to use. MacOS Devices will only give you the option of using Terminal.
When navigating away from the Command Runner feature through the “X” or “Exit” button, you will be prompted to confirm this action will End Session.
If you need to take troubleshooting to the next step and access the GUI on the device, launch Remote Support from the footer of the Command Runner window.
Use the purple tab to minimize the Command Runner panel to have a full view of your device dashboard.
Permissions
Command Runner will share the same Auvik permissions as the Remote Support feature.
Through Auvik Roles, Command Runner includes out of the box access roles for Super Admin, Admin, Level 2 Tech and Level 1 Tech.