Need help or have a question? There are a few different ways to connect with Auvik teams, depending on what you need. This article walks you through your support options, when to use each one, and how to quickly get in touch with the right team.
To learn more about how Auvik delivers support, including availability, service levels, and response commitments, please review our Customer Support Policy.
| Team | When to Contact | How to Connect | Availability (Excludes Company Holidays) |
| Support | Troubleshooting or technical issues |
Support icon in-product & KB |
See your Support Package Details |
| Customer Success | Product training, adoption guidance, or account questions | Email success@auvik.com |
Standard business hours |
| Promotions | Promotional offers or campaign inquiries | Email auvik_marketing@auvik.com | Standard business hours |
Routing your request to the right team helps us respond faster and more accurately.
Company holidays in Ontario, Canada in 2025/2026
- Thursday, December 25th, 2025 - Christmas Day
- Friday, December 26th, 2025 - Boxing Day
- Thursday, January 1st, 2026 - New Years Day
- Monday, February 16th, 2026 - Family Day
- Friday, April 3rd, 2026 - Good Friday (Easter)
- Monday, May 18th, 2026 - Victoria Day
- Wednesday, July 1st, 2026 - Canada Day
- Thursday, July 2nd, 2026 - Auvik Day
- Friday, September 4th, 2026 - Auvik Day
- Monday, September 7th, 2026 - Labour Day
- Monday, October 12th, 2026 - Thanksgiving
- Wednesday, November 11th 2026 - Remembrance Day
- Thursday, December 24th, 2026 - Auvik Day
- Friday, December 25th, 2026 - Christmas Day
- Saturday, December 26th, 2026 - Boxing Day
AI Agent - Available in all Support Packages
The quickest way to get help is through the AI Agent, available 24/7 in both the Auvik product and KB (Knowledge Base). The AI Agent is loaded with product knowledge, can reference all available documentation, and can check the Auvik Status Page for the latest service updates.
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Click the Support icon inside the product or in the Knowledge Base.
- Enter your question or describe your issue.
- Follow the guidance provided by the AI Agent..
Support Portal - Available in all Support Packages
If you prefer to submit your request in writing or need help outside business hours, you can open a ticket through the Support Portal. The portal is available 24/7, and responses are provided during business hours: Monday to Friday, 4:00 a.m. to 10:00 p.m. ET.
- Go to the Auvik Support Portal.
- Click Submit a ticket.
- Enter the details of your issue and provide as much information as possible to help us resolve it quickly.
- Click Submit to create your ticket.
After submission, you will receive a confirmation email and our team will review your request promptly.
Live Chat - Available in Standard & Preferred Packages
If the AI Agent cannot fully resolve your issue, you can connect with a Support agent by typing agent or live support.
Live chat with our team is available Monday to Friday, 4:00 a.m. to 10:00 p.m. ET. (excluding company holidays).