If your account has overdue invoices and you need additional time to pay, contact Auvik Billing or Finance before the account is referred to collections.
A temporary collections hold may be available when a payment arrangement is approved in writing.
What to include in your request
Provide:
- The two invoices you will pay first.
- The exact amount to be paid for each invoice.
- The date the payments will be made.
- The date by which the remaining balance will be paid.
- Confirmation that you authorize Auvik to charge the agreed amounts to the card on file, if applicable.
To locate invoice details, see How do I find and download an invoice?.
Before the scheduled payment
- Confirm that the card on file is active and has sufficient available credit.
- Contact your card issuer if a security block may cause the payment to be declined.
- Ensure the agreed payment amounts and dates match the arrangement confirmed by Auvik.
Important
- A collections hold is temporary and only applies when Auvik has approved the payment arrangement in writing.
- The hold is contingent on the scheduled payments posting successfully.
- The remaining balance must be paid by the agreed date.
- If a scheduled payment is declined, not received, or the remaining balance is not paid on time, the account may proceed to collections.
- Payment arrangements may vary based on your account status and agreement terms.