How can we help?

Integrating Auvik with Microsoft Teams

Follow

For more information on editing, deleting, disabling, and enabling integrations, see How do I edit, delete, disable, or enable integrations?

Auvik connects to Microsoft Teams for alert notifications using an incoming webhook, which is initially configured in either Office 365 or the desktop app. Then create the new integration in Auvik.

Microsoft Teams integrations can only be managed from your MSP dashboard.

Enable Microsoft Teams

The first step is to ensure Microsoft Teams has been enabled. For this, you’ll need Office 365 admin rights. Note: Enabling Microsoft Teams enables it for your entire organization.

  1. Log into your Office 365 web portal.
  2. Click Office 365 in the top navigation bar.
  3. Click Admin.

  1. From the Office 365 Admin Center side navigation bar, click Settings, then Services & add-ins.

  1. In the search field, enter Microsoft Teams.
  2. Once located, select the row for Microsoft Teams.
  3. Select the on/off switch to turn on Microsoft Teams.

  1. Update the rest of the details as you see fit.
  2. Click Save.

Now that Microsoft Teams has been enabled, you can complete the setup in Office 365 or the desktop app.

Configuring Microsoft Teams in Office 365

Create new groups

  1. Log into your Office 365 web portal.
  2. Click Office 365 in the top navigation bar.
  3. Click Mail.

  1. Hover over the Groups heading in the side navigation and click the plus sign.

MSTeams14.png

  1. Fill in the Add a group form. The group ID populates with the name you’ve given the group. (You’ll be advised if the group ID is available for use or not. If not, choose a new group ID.)

MSTeams15.png

  1. Click Create.
  2. Enter the name of team members who should have access to the group. Once all users have been added, click Add. Or click Not now to add users at a later time. If you decide to add users later, after clicking Not now, click Skip adding members.

Creating a new group webhook

  1. From the Outlook side navigation bar, click on the group for which you want to add a webhook. If needed, expand Groups to see the groups available.
  2. From the groups navigation bar, click Connectors.
  3. In the search field, enter Incoming Webhook.
  4. Click Add.

  1. Provide a name for the webhook and click Create.
  2. Copy the webhook URL. You’ll need this when creating a new integration in Auvik.

  1. Click Done.

Add users to the group

Now that your group has been configured for a webhook, you’ll want to add the users who will be monitoring the group for new Auvik alerts.

  1. From the Outlook side navigation bar, click on a group you want to add users to.
  2. From the group navigation, click the 3 dots, then click Members.

  1. Click Add members.

  1. Search for the members to be added to the group.
  2. Once all members have been selected, click Save.

Configuring Microsoft Teams in the desktop app

Create new groups

  1. Log into your Microsoft Teams desktop application.
  2. From the side navigation, click Teams.

MSTeams11.png

  1. Right-click on the Teams icon in the side navigation and select Create Team.

MSTeams12.png

  1. Enter a team name and an optional description. Select the privacy level for the group.

MSTeams13.png

  1. Click Next.
  2. Enter the name of team members who should have access to the group. Click Add. Or click Skip to add users at a later time.
  3. Click Close.

Creating a new team webhook

  1. From the Microsoft Teams desktop app side navigation bar, click on the team for which you want to add a webhook. If needed, expand Teams to see the groups available.
  2. From the team navigation, click the 3 dots, then click Connectors.

MSTeams16.png

  1. In the search field, enter Incoming Webhook.
  2. Click Add.

MSTeams17.png

  1. Provide a name for the webhook and click Create.
  2. Copy the webhook URL. You’ll need this when creating a new integration in Auvik.

MSTeams18.png

  1. Click Done.

Add users to the group

Now that your group has been configured for a webhook, you’ll want to add the users who will be monitoring the team for new Auvik alerts.

  1. From the Microsoft Teams desktop app side navigation bar, click on the team for which you want to add a webhook. If needed, expand Teams to see the groups available.
  2. From the team navigation, click the 3 dots, and click Add Members.

MSTeams19.png

  1. Search for the members to be added to the team and click Add.
  2. Once all members have been selected, click Close.

Managing integrations for multiple locations

For corporate IT managing a single network with multiple locations

Be aware that Auvik can’t currently distinguish alerts that come from different locations (say, the Cleveland office and the Houston office) on a network running a single Auvik collector. All of your Auvik alerts will feed into a single Microsoft Teams group. To have alerts sent to multiple Microsoft Teams groups, it’s best to create a new integration for each group you’d like to post to.

For MSPs managing multiple networks

As for corporate IT, alerts from different locations running a single Auvik collector will feed into a single Microsoft Teams group. We’ll specify the company name for each notification so you know which notifications apply to which client. Or you can choose to create a new integration for each group.

How to add a new Microsoft Teams integration

  1. Click Integrations in the side navigation bar.
  2. Hover over the Add Integration button and select Microsoft Teams.
  3. In Auvik, fill in the following detail:
    1. Integration name
    2. URL
  4. Click Test Connection to confirm your settings are accurate.
  5. Click Save.

Before you can use the integration with Microsoft Teams, there’s one final configuration step: creating a notification channel to be associated with the Auvik alerts you’d like sent to the integrated platform.

If the test connection spins or a failed message appears, see How do I troubleshoot issues with my Auvik / Microsoft Teams integration? for possible resolutions.

Finding integrated alerts

Auvik alerts can be posted to existing Microsoft Teams groups or a new groups you create. The channel can be public or private.

If Auvik alerts to fail appear in your Microsoft Teams group, see How do I troubleshoot issues with my Auvik / Microsoft Teams integration? for possible resolutions.

Have more questions? Submit a request

Comments

Powered by Zendesk