Ticket submission change
In the coming weeks, Auvik will retire support ticket submissions via email. Instead, you’ll be able to reach us through:
In-app chat — get connected faster and track updates in real time.
Submit a request portal: Submit a request – Auvik Support — ensure your request is routed correctly and handled more efficiently.
Why the change?
Faster responses — chat and portal tickets go straight to the right team.
Better visibility — track the status of your requests in one place.
Fewer delays — no lost emails, no guessing if your ticket was received.
This change will enable us to deliver a more reliable and transparent support experience.
Thanks for partnering with us as we improve how you connect with Auvik Support.
-
New
-
ACH/Direct Debit payment details (US customers only)
Users can now update ACH/Direct Debit payment details directly in the Auvik Billing Portal. When the new Billing Portal (powered by Salesforce and Stripe, protected with SSO) launched a few weeks ago, we only supported credit card updates. With this enhancement, users with the right billing permissions can manage ACH/Direct Debit details as well. To access, go to Settings → Billing → Usage and click Take Me to My Billing. The portal provides a streamlined experience for managing payments and invoices.Improved
-
-
Improved
-
Improvement to Cloning in Alerts V2: Option to Detach Site from the Original Alert Definition
We’ve enhanced the alert cloning experience in Alerts V2 to help you better manage alert coverage across your sites—faster and with less manual work.
Now, when you clone an alert definition at the site level, Auvik will ask if you’d like to remove the selected site from the original alert definition. If you choose “Detach,” the site will be removed from the original.
This improvement simplifies a previously manual task, saving time and reducing the chance of configuration errors when segmenting alert behavior across sites.
Streamlined Site Creation - When creating a site, the Site Type field will no longer appear if your subscription tier includes only one site type (e.g. Basic & Core tiers, Performance-only). This removes an unnecessary step and makes site creation faster and simpler.
-
Update for ServiceNow Zurich release
The Auvik alerting integration has now been certified for the new ServiceNow Zurich release.
Quick Access to Configurations in ConnectWise Manage with a single click—available in the Inventory Mappings tab when editing the ConnectWise Manage integration. (Heads-up: Be sure to enable pop-ups from ConnectWise Manage in your browser settings.)
Faster Inventory Mappings Page - We’ve optimized the Admin > Integrations > Inventory Mappings page to load significantly faster, even when there are a large number of Auvik devices being synced.
Column Name Update in All Sites - On the All Sites page, the Billable Devices column will be renamed to Billable Network Devices. This change clarifies what the column represents and makes the labeling more accurate.
-
-
Coming Soon
-
AI-Assisted Alert Creation Beta
We’re making it easier than ever to create effective alerts in Auvik! With Aurora, you can now describe what you want to monitor in plain language — and Auvik will generate a draft alert configuration for you automatically. Aurora is Auvik’s suite of AI-powered capabilities that help IT teams work smarter and faster.
-
What’s New
Aurora helps you:
Create alerts faster by describing what you want to detect (for example, “Alert me if firewalls and switches are offline for more than 5 minutes”).
Refine alerts easily by reviewing and editing Aurora-generated conditions before saving.
-
How It Works
Users must have permission to create alerts to access Aurora for alert creation.
Go to Manage Alerts > Alerts v2.
Click Add Alert.
Click Enable Aurora (Beta).
Type a short description of the condition you want to monitor.
Review the Aurora-suggested alert configuration — including the trigger condition, metric, and severity.
Adjust as needed, then save your alert.
-
Availability
The Aurora-assisted alert creation beta is available for all users who can create alerts in Alerts v2.
For more information, check out AI-Assisted Alert Creation Beta and Auvik Aurora Beta FAQ
-
-
-
New
Adobe is now supported as a SaaS Ops Integration, giving visibility into license allocations and user-level usage.
Direct Emailing of Reports – Send rendered reports directly to users or external email addresses for easy distribution.
Scheduled Reports Access – Dedicated side navigation section now displays all scheduled reports for quick review.
Breadcrumb Navigation – New breadcrumb trail in Reporting simplifies movement between setup and generated reports.
-
Improved
Streamlined Report Headers – Cover pages replaced with a single header showing creation time, reporting period, and client; note that white logos aren’t supported (update via Sales & Support > Hub Settings).
Flexible Report Views – Switch between tile or list formats, with updated tags to quickly identify the most relevant report.