Overview
If you have access to multiple tenants, you may successfully sign in but be routed to the wrong tenant or a tenant where you do not have the required permissions.
Access the intended tenant
- Open the tenant-specific URL for the tenant you want to access.
- Sign in using your Auvik account.
- Confirm that the correct tenant or site appears after login.
- If you cannot access the intended tenant, ask a Super Admin to confirm that your account is associated with the tenant and has the appropriate role.
Troubleshoot inconsistent routing
- Sign out of Auvik.
- Clear your browser’s cache and cookies.
- Open a private or incognito browser window.
- Open the tenant-specific URL directly and sign in again.
If the issue continues
Contact Auvik Support and provide:
- The tenants you expect to access.
- The tenant-specific URL you used.
- The URL or tenant that opens after login.
- Your login email address.
- Any error message or permissions error.
- The date and time of the issue, including your time zone.
Administrative actions
A Super Admin must verify or change tenant associations, roles, and permissions. These settings cannot be changed by a regular end user.