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Log in using Auvik's two-factor authentication

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If your organization has an AuthAnvil server for two-factor and you’d prefer to use it instead of Auvik’s two-factor authentication, see Log in using AuthAnvil two-factor authentication for more details.

Two-factor authentication (also known as two-step verification) adds an extra level of security when logging into your Auvik account. Auvik requires two-factor authentication (2FA) when users log in with an Auvik username and password. If your employees are using Microsoft work accounts or Google G Suite accounts to log in, you can configure 2FA settings in those systems respectively.

Auvik’s two-factor authentication uses the time-based one-time password (TOTP) algorithm to ensure compatibility with mobile apps like Authy and Google Authenticator.

Set up Auvik’s two-factor authentication

Notice: If your users are using single sign-on with Microsoft or Google, and two-factor is enabled with these services, they’ll be prompted for the one-time pin from these services rather than Auvik.

When any of your users logs in for the first time, they’ll be asked to scan a QR code and enter a one-time code.

If you’re having problems scanning the QR code, click Can’t scan the QR code? to reveal the key for the QR code. The key can then be entered into an authenticator that accepts keys.ZendeskKB_211.png

On subsequent logins, you’ll be presented with the two-factor authentication page where you’ll only need to enter the one-time code.

ZendeskKB_212.png

If you’ve lost your Auvik two-factor access because you no longer have the phone to which it was connected and are no longer able to login, ask an administrator on your Auvik account to reset your 2FA token. If you’re currently logged in and need to reset your 2FA token, follow the steps in Reset your two-factor authentication. If your account has been authorized with either Google or Microsoft, and two-factor authentication has been enabled within these services, you must reset your 2FA with Google or Microsoft instead.

QR code scanner and authenticator apps

Auvik’s two-factor authentication requires you to install two apps on your phone: a QR code scanner and an authenticator. Note that some authenticator apps have a built-in QR code scanner. In those cases, you only need to install the authenticator app.

Here are a few app options.

 QR code scanner

Google Play

https://play.google.com/store/apps/details?id=me.scan.android.client&hl=en

Apple iTunes

https://itunes.apple.com/ca/app/qr-code-reader-and-scanner/id388175979?mt=8

Here are a few authenticator app options.

 Android - Google Play

Google Authenticator

https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2

Microsoft Authenticator

https://play.google.com/store/apps/details?id=com.azure.authenticator

Duo Mobile

https://play.google.com/store/apps/details?id=com.duosecurity.duomobile

Authy

https://play.google.com/store/apps/details?id=com.authy.authy

 

 iOS - App Store

Google Authenticator

https://apps.apple.com/ca/app/google-authenticator/id388497605

Microsoft Authenticator

https://apps.apple.com/ca/app/microsoft-authenticator/id983156458

Duo Mobile

https://apps.apple.com/ca/app/duo-mobile/id422663827

Authy

https://apps.apple.com/ca/app/authy/id494168017

 

 Windows - Microsoft Store

Microsoft Authenticator

https://www.microsoft.com/en-ca/p/microsoft-authenticator/9nblgggzmcj6

Authy

https://authy.com/download/

 

 MacOS - App Store

Authy

https://authy.com/download/

 

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