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Log in using Auvik's two-factor authentication

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If your organization has an AuthAnvil server for two-factor and you’d prefer to use it instead of Auvik’s two-factor authentication, see Log in using AuthAnvil two-factor authentication for more details.

Two-factor authentication (also known as two-step verification) adds an extra level of security when logging into your Auvik account. Auvik requires two-factor authentication (2FA) when users log in with an Auvik username and password. If your employees are using single sign-on with your identity provider, Microsoft work accounts, or Google G Suite accounts to log in, you can configure 2FA settings in those systems respectively.

Auvik’s two-factor authentication uses the time-based one-time password (TOTP) algorithm to ensure compatibility with mobile apps like Authy and Google Authenticator.

Set up Auvik’s two-factor authentication

Notice: If your users are using single sign-on with your identity provider, Microsoft, or Google and two-factor is enabled with these services, they’ll be prompted for the one-time pin from these services rather than Auvik.

When any of your users logs in for the first time, they’ll be asked to scan a QR code and enter a one-time code.

If you’re having problems scanning the QR code, click Can’t scan the QR code? to reveal the key for the QR code. The key can then be entered into an authenticator that accepts keys.ZendeskKB_211.png

On subsequent logins, you’ll be presented with the two-factor authentication page where you’ll only need to enter the one-time code. If you are getting an error when you insert the code, follow these steps to troubleshoot.

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If you’ve lost your Auvik two-factor access because you no longer have the phone to which it was connected and are no longer able to login, ask an administrator on your Auvik account to reset your 2FA token. If you’re currently logged in and need to reset your 2FA token, follow the steps in Reset your two-factor authentication. If your account has been authorized with either Microsoft, Google or you’re using single-sign on with your identity provider, and two-factor authentication has been enabled within these services, you must reset your 2FA with Microsoft, Google, or your identity provider.

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