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Log in using Auvik's two-factor authentication


If your organization has an AuthAnvil server for two-factor and you’d prefer to use it instead of Auvik’s two-factor authentication, see Log in using AuthAnvil two-factor authentication for more details.

Two-factor authentication (also known as two-step verification) adds an extra level of security when logging into your Auvik account.

You can turn on two-factor authentication for individual users on your Auvik account or globally for all users on your account.

Auvik’s two-factor authentication uses the time-based one-time password (TOTP) algorithm to ensure compatibility with mobile apps like Authy and Google Authenticator.

Enable Auvik’s two-factor authentication

You have two options for enabling Auvik’s two-factor authentication:

  • If you want to enable authentication just for yourself, change the settings on your user profile.
  • If you want to enable authentication for all users on your Auvik account, change the settings on your company profile.

Notice: If you’re users are using single sign-on with Microsoft or Google, and two-factor is enabled with these services. They’ll be prompted for the one-time pin from these services rather than Auvik.

If you’re a managed service provider, you can choose to enable two-factor authentication for specific clients or globally for all clients. Before you enable Auvik two-factor authentication, make sure you have the required applications installed on your phone.

If you enable Auvik two-factor authentication globally, the next time any of your users logs in they’ll be asked to scan a QR code and enter a one-time code.

If you enable Auvik two-factor authentication for just yourself, you’ll be asked to scan a QR code and enter a one-time code. If you’re having problems scanning the QR code, click Can’t scan the QR code? to reveal the key for the QR code. The key can then be entered into an authenticator that accepts keys.


On subsequent logins, you’ll be presented with the two-factor authentication page where you’ll only need to enter the one-time code.


If you’ve lost your Auvik two-factor access because you no longer have the phone to which it was connected and are no longer able to login, ask an administrator on your Auvik account to reset your 2FA token. If you’re currently logged in and need to reset your 2FA token, follow the steps in Reset your two-factor authentication. If your account has been authorized with either Google or Microsoft, and two-factor authentication has been enabled within these services, you must reset your 2FA with Google or Microsoft instead.

QR code scanner and authenticator apps

To take advantage of Auvik’s two-factor authentication, you need to install two apps on your phone: a QR code scanner and an authenticator. Note that some authenticator apps have a built-in QR code scanner. In those cases, you only need to install the authenticator app.

Here are a few app options.


QR code scanner

Google Play

Apple iTunes




Google Play

Apple iTunes

BlackBerry World

Microsoft Store




Duo mobile

Google Play

Apple iTunes

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