General Release
Over the past month, Auvik continued shipping updates that help IT teams troubleshoot faster, reduce manual work, improve asset visibility, and take action with more confidence.
This month’s highlights include expanded Auvik Aurora capabilities, AI-powered hardware lifecycle visibility, advanced syslog alerting, faster server and workstation remediation, new SaaS Ops integrations, and several improvements across reporting, access, alerting, and device accuracy.
Auvik Aurora
Auvik Aurora is now bringing AI-powered assistance directly into Auvik workflows. Aurora uses Auvik’s real-time network context to help teams prioritize issues, troubleshoot faster, and take action with more confidence.
Initial Aurora capabilities include lifecycle visibility, AI-assisted alert workflows, command assistance, and troubleshooting guidance.
Aurora Aurora features that use customer data can be enabled or disabled globally through the Auvik Aurora enablement setting in the product.
Aurora Access: Auvik Aurora is available globally and can be managed using the feature enablement settings in the product. By default, Auvik Aurora is automatically enabled for customers in US-based clusters. For customers in non-US clusters, the feature is available as an optional opt-in. Users with Access and edit permissions for Manage Features can adjust these settings at any time.
To enable Aurora, go to:
Settings > Feature Enablement
New
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Internal Ping Check Statistics via API
Internal Ping Check performance metrics are now available through the Service Statistics v2 API.
This gives MSPs, integrators, and reporting teams a supported way to retrieve collector-sourced ICMP statistics for dashboards, BI workflows, and service health reporting.
Use the following stat IDs:
internalPingTimeRound Trip Time, or RTT
internalPingPacketPacket Loss
You can access the API from here: readServiceStatisticsV2
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Command Assist by Auvik Aurora
Command Assist helps technicians find the right commands to run on servers and workstations without leaving Auvik.
Users can describe what they are trying to do, and Aurora can suggest relevant commands directly inside the Command Runner panel. This helps reduce escalation for routine diagnostics and speeds up endpoint and server troubleshooting.
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Quick Actions for Servers and Workstations
Quick Actions make it easier to remediate common server and workstation issues directly from Auvik.
From the device dashboard, users can now:
Restart, shut down, sleep, or lock a machine
Renew a DHCP lease
Flush the DNS cache
Clear temporary files
Empty the recycle bin
Start or stop Windows services
This helps technicians resolve common issues faster without needing to remote into the device.
Improved
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Bulk Management for Tenant Mappings
Managing tenant mappings is now faster and less repetitive.
Users can now bulk-patch inventory synchronization and alerting settings from the UI, helping teams make changes across multiple tenant mappings more efficiently.
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API Key Management Workflow
We improved the API key generation and regeneration experience.
The API key modal now includes a clearer Done action to confirm key generation, reducing confusion during setup.
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Automated User Reactivation
Previously deactivated users can now be automatically reactivated when they sign up again or are invited to a new tenant.
This removes the need for manual support intervention and helps returning users regain access more smoothly.
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Ubiquiti Wiring Improvements
We are also rolling out improvements to Ubiquiti switch FDB wiring detection to improve topology accuracy. This rollout will happen gradually.
Fixed
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ConnectWise Integration
We fixed an issue where devices could become stuck in a Ready to Match state, preventing them from appearing correctly in the PSA.
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Report Export Accuracy
We fixed an issue where latency and jitter values could appear as 0 in exported Excel reports, even when the values displayed correctly in the dashboard.
Coming Soon
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Alert Troubleshooting Assistance
Auvik Aurora will provide on-demand troubleshooting guidance from the Alert Details view.
By analyzing device context, alert history, topology, interface statistics, and syslog data, Aurora will help generate likely root causes and recommended next steps for active alerts.
Aurora will provide troubleshooting guidance and hypotheses, but it will not perform automated remediation actions.
New
- How to Alert on High Disk Partition Utilization on Servers
- FortiSwitches Not Visible After Fortinet API Setup: Root-Cause Guide
- Collector DNS resolution failures: diagnosing and fixing "cannot resolve" issues
- How to Create Global Cloud Ping Check Alerts in Alerts 2.0
- How to set Location Services on Windows 11 for Auvik Endpoint
- Can I install security agents such as CrowdStrike Falcon on an Auvik OVA collector?
- Auvik APIs v2 Overview and Navigation Guide
- Service Statistics API (v2)
- Device API (v2)
- Interface API (v2)
- Command Assist
- Understanding the Networks Dashboard
- Why an Offline Alert Is No Longer Visible
- How to Filter Devices Within the Manage Devices Page
- After a Site Restore: Do Credentials and Configuration Stay the same?
Updated
- How do I search or filter for items on my map?
- Google Workplace Identity Management Integration
- Microsoft Entra ID Identity Management Integration
- Configure Syslog on a Cisco Nexus 9000 for Auvik
- How to enable SNMP on Aruba CX 8100 without Aruba Central
- How much does Auvik cost?
- How to enable SNMP on Ubiquiti devices using the UniFi controller
- Managing multiple collectors
- When and how to deploy additional Auvik collectors
- Auvik deployment strategies
- How to uninstall the Windows collector
- Statistics - Service API
- Which APIs are available?
- Auvik API Integration Guide
- What is a Cloud Controller?
- How do I update my user profile?