Known Issue: Ubiquiti UniFi Switch Detected as a Server

In some environments, Auvik may identify a Ubiquiti UniFi switch as a Server instead of a Switch.

This occurs because certain UniFi switch models report a generic Linux-based sysObjectID through SNMP rather than a switch-specific identifier. When this happens, Auvik may initially classify the device as a server.

To improve identification accuracy, Auvik attempts to identify UniFi devices by examining the SNMP system description and device name for Ubiquiti-specific identifiers such as UBNT.

Symptoms

You may notice that:

• A UniFi switch appears as a Server in Auvik.
• The device is displayed using a server icon.
• The device is grouped with servers rather than network infrastructure devices.
• Switch-specific reporting and categorization may not appear as expected.

Resolution

If a UniFi switch is incorrectly classified as a server, update the device name within the UniFi Controller to include UBNT at the beginning of the name.

Rename the Device in UniFi

1. Log in to the UniFi Network Application (formerly UniFi Controller).
2. Navigate to Devices.
3. Select the affected switch.

The device details panel appears on the right side.

4. Select Settings.
5. Locate the Name field.
6. Add UBNT to the beginning of the device name.

Example:

UBNT-Core-Switch

7. Click Apply Changes.

After Renaming the Device

After the name change:

• Allow Auvik to complete one or more discovery cycles.
• The device classification may update automatically.
• The device should appear as a Switch instead of a Server.

Depending on polling and discovery intervals, the update may take several minutes to appear.

Alternative Option

If the device remains incorrectly classified after discovery completes, you can manually change the device type within Auvik.

1. Open the device dashboard.
2. Click Edit.
3. Change the Device Type to Switch.
4. Click Save.

Note: Manual changes override the automatically detected device type until the value is reset.

Additional Information

This behavior is most commonly observed on UniFi devices that expose generic Linux SNMP identifiers rather than model-specific switch identifiers.

Newer UniFi firmware releases may provide more detailed SNMP information, reducing the likelihood of this issue. However, some devices may still require manual identification or naming adjustments to ensure proper classification within Auvik.

If the device continues to be misidentified after completing the steps above, contact Auvik Support with the device model and firmware version for further investigation.