How do I start, stop, add, edit, or delete monitoring for services?

Auvik is able to monitor common services on all of your devices. By default, most service monitoring is disabled.

You can start, stop, edit, or delete any of the pre-existing service monitors in Auvik. You can also add your own custom service monitors.

There are two types of service monitors in Auvik:

• Service monitors that scrape a particular port and report on the status code received.
• Service monitors that ping a public IP address or a Public FQDN (for example, the internet connection for your network).

Both types of service monitors are added or edited in the same way. You can apply alerts to all entities or services on your network, or to a specific set of entities or services. We recommend you don’t create or edit multiple services that are checking the same ports for all devices.

For port status check services, such as HTTP or HTTPS, adding more ports for monitoring will also include the ports as options for Remote Browser connection to a device.

Service monitoring is entity-specific. For example, we don’t monitor SSH on a Windows workstation, but we do monitor SSH on routers and switches.

• Start monitoring for services
• Stop monitoring for services
• Add services
• Edit services
• Delete services

How to start monitoring for services

1. Click Inventory in the side navigation bar. Click All Services.
2. In the displayed list of services, find the service(s) you want to monitor. Check the box at the beginning of each row.
3. Click the Monitor button.
4. Confirm the services are to be monitored by clicking Monitor.

How to stop monitoring for services

1. Click Inventory in the side navigation bar. Click All Services.
2. In the displayed list of services, find the service(s) you want to stop monitoring. Check the box at the beginning of each row.
3. Click Don’t Monitor.
4. Confirm the services should no longer be monitored by clicking Don’t Monitor.

How to add services

1. Click Inventory in the side navigation bar. Click All Services.
2. Click the Add Service button above the services list.
3. Select the type of service monitor you're adding: Port Check or Cloud Ping Check.
4. Fill in the Add Service form.
   1. For Port Check: You must select the type of service to monitor, and include a service name, port number, and number of up/down status attempts. To scan multiple ports, click the + sign to add the next port. The other fields can be changed or left at the default settings, depending on what you want.
   2. For Cloud Ping Check: You must include the service monitor’s name, a public IP address, Public FQDN or select entities, and the number of up/down status attempts. Any entity you specify must have a public IP address or Public FQDN. The other fields can be changed or left at the default settings, depending on what you want.
5. If you want to be notified when the service goes down, check Notify me when this service goes down. Auvik automatically creates a service alert. If you wish, you can edit the default alert severity, notification frequency, or notification channel.
   1. If a notification channel doesn’t already exist, click Create New Channel.
   2. Select the appropriate contact method for the notification channel. If you choose custom email, enter the email address of the person who should receive it. To have multiple people or distribution lists receive the notification, click the + sign to add the next email address..
   3. Click Save.
6. Click Save.

How to edit services

1. Click Inventory in the side navigation bar. Click All Services.
2. In the displayed list of services, find the one you want to edit. Check the box at the beginning of its row.
3. Click the Edit button.
4. Make any edits you want. To have multiple ports scanned on a port check, click the + sign to add the next port.
5. Click Save.

How to delete services

1. Click Inventory in the side navigation bar. Click All Services.
2. In the displayed list of services, find the service(s) you want to delete. Check the box at the beginning of each row.
3. Click the Delete button.
4. Confirm the cancellation by clicking Delete.