If your organization purchases Auvik through Pax8, Pax8 manages all billing for your Auvik subscription, including invoices, payments, and payment methods.
Auvik’s Billing Portal and invoice list are not available for Pax8-billed accounts.
Where to find invoices and payment information
Pax8 Marketplace
Sign in to the Pax8 Marketplace and open the billing or invoices section to view and download invoices issued by Pax8 for your Auvik subscription.
Pax8 Support or account manager
Contact Pax8 Support or your Pax8 account manager to request:
- Invoice copies.
- Payment confirmations.
- Payment history.
- Payment-method updates.
Information to include with your request
To help Pax8 locate the correct transaction, provide:
- Company name.
- Pax8 account ID, if available.
- Charge date.
- Charge amount.
- Last four digits of the card or bank account that was charged.
Do not send full card numbers or bank account numbers by email or support ticket.
What you will not see in Auvik
If your account is billed through Pax8, the Auvik portal will not display:
- Invoices.
- Payment history.
- Payment-method details.
- Options to change your payment method.
How to confirm whether Pax8 bills your account
Check your bank statement for a payment descriptor that includes “Pax8,” or ask your procurement or Finance team to confirm which distributor manages your Auvik billing.