Granting Permission for Remote Support on macOS

The first time a technician connects to your Mac using Remote Support, macOS will ask you to grant permission for the remote session.

1. Auvik pop-up message to accept the incoming remote session request

   

    

2. Screen Recording permission

    

   

   
   The toggle should be Enabled here -> Privacy & Security > Screen & System Audio Recording

    

   

    

3. Accessibility permission to control the computer

    

   

   
   The toggle should be Enabled here -> Privacy & Security > Screen & System Audio Recording

    

   

Once the above permissions are given, Admin should be able to remote into the user’s machine.

You may see several permission prompts during the initial connection. Some prompts may not appear until the technician attempts to reconnect. If this happens, simply allow the additional permissions when prompted.

Once all required permissions have been granted, future remote support sessions should connect without requiring you to repeat these steps.