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Welcome
Product news and updates
Deployment
Install & Update the Auvik Collector
- Can I install security agents such as CrowdStrike Falcon on an Auvik OVA collector?
- Safely Deleting a Disconnected Collector in Auvik
- Uninstalling the Auvik Collector from an Ubuntu 22.04 machine
- How to migrate the Auvik Collector from Debian 12 to Debian 13
- What Auvik Handle vs What Customers Need to Manage
- How to migrate your Auvik Collector from Ubuntu 22.04 to 24.04
Discovery
Device setup and configuration
- ★ Understanding SNMP and the basics of configuring it on your devices
- Configuring HP ProCurve switches to use CLI instead of text-based menu
- Delete vs. Exclude: Controlling Whether a Device Returns After Removal
- How to enable login for DrayTek devices
- How to enable Microsoft Hyper-V on Windows Servers and Workstations
- How to enable SNMP and login on Cisco Small Business devices
Collectors
- ★ What is the Auvik collector and what does it do?
- Collector DNS resolution failures: diagnosing and fixing “cannot resolve” issues
- Assigning Auvik Collectors in Dual-Firewall Environments (High Availability)
- Troubleshooting the Auvik Collector if it hangs at 'Ubuntu finished datasource' message
- Troubleshooting the Auvik Collector
- How to Scan IP Ranges to Avoid Large Network Scans
Manage Devices & Networks
- ★ Manually Linking IPs FAQ
- FortiSwitches Not Visible After Fortinet API Setup: Root‑Cause Guide
- Why Devices Can Show Down Even When They’re Up outside Auvik?
- How to create a connection between a firewall port and a switchport in Auvik
- Troubleshooting Devices Appearing in Multiple Sites
- Preventing Duplicate or Conflicting FortiSwitch Data in Auvik (Ping Discovery vs FortiGate API)
Manage Credentials
- Best practices for providing Auvik SSH access to network devices
- Troubleshooting Fortinet device API credentials
- How do I edit or delete device API credentials?
- How do I monitor a FortiSwitch in FortiLink mode
- What’s the difference between WMI and SNMP when monitoring Microsoft Windows devices?
- Best practices for managing credentials in Auvik
Audit and Reporting
Device Configuration for Auvik Syslog
- Configure Syslog on a Cisco Nexus 9000 for Auvik
- How to Configure Palo Alto Devices for Syslog Monitoring
- How to configure Syslog on SonicWall firewalls
- How to configure Syslog on SonicWall Gen 7 firewalls
- Configuring Syslog on a Linux Server
- How to Configure Syslog on a Mikrotik Router
Auvik TrafficInsights
- How to export TrafficInsights charts
- Common Issues Affecting TrafficInsights (NetFlow) and Syslog Collection
- How to limit flow to a single IP address from a FortiLink device
- How do I ensure a shared collector receives netflow data
- Understanding how Flow is Limited in TrafficInsights
- Auvik TrafficInsights device statuses
Syslog
- How to connect syslog archive with AWS S3
- How to configure an archive for a single site
- How to configure a global archive for all my sites
- How to get started with syslog archive
- Device has been configured to send Syslog, but no messages are seen in Auvik
- How do I get started with syslog?
PowerBI
- Power BI template Changes (v 1.6 to v 2.0)
- Common User Access Issues in Power BI
- Getting started with Auvik's Microsoft Power BI reporting templates
- How to run your first report in Power BI
- How to set up your Auvik user account for Power BI
- Using Auvik Stats APIs to create line charts in Power BI
Device Inventory
Troubleshooting Auvik
- A note about port scans and login attempts by the Auvik collector
- Auvik collector packages not properly installed
- Diagnosing collector connectivity problems
- How to capture and send collector logs
- How to Filter Devices Within the Manage Devices Page
- How to Prevent an Access Point from Being Marked as Having an Internet Connection
Known issues
- Auvik can log into my FortiGate firewall, but won't back up its configuration
- Downloading the collector in Google Chrome for Mac
- High CPU Utilization on Dell and Cisco SG Switch Stacks
- How to resolve a VERR_NO_MEMORY error message
- Issue with Cisco 881 ISRs running software version 15.1(4)M
- Known ConnectWise PSA field limitations
Backup management
- FortiGate ACME Certificate Renewal Causes Frequent Configuration Change Alerts
- How are configuration backups stored and secured in Auvik?
- Troubleshooting FortiGate Configuration Backup Failures Over VPN
- Backing Up Fortinet Configurations via API
- Troubleshooting Configuration Backups in Auvik
- Auvik Backup fails using passive FTP on Windows machines
Remote access
- Getting started with Remote Command widget
- How do I troubleshoot a remote tunnel connection?
- How do I use a non-standard HTTP/HTTPS port to connect to remote devices?
- How do I check if there are any open remote tunnel connections?
- How do I launch the terminal?
- How do I launch a tunnel connection?
APIs and Integrations
Integrating with Autotask
- Manually map or unmap Auvik devices to ConnectWise PSA configurations
- Auvik / Autotask PSA 2020.1 integration changes
- How do I set up and configure an integration between Auvik and Autotask PSA?
- Integrating Auvik with Autotask
- How do I map Autotask PSA companies to Auvik clients?
- How do I sync Auvik inventory into Autotask PSA?
Integrating with ConnectWise Manage
- Manually map or unmap Auvik devices to ConnectWise PSA configurations
- Can I see current alert sync results with ConnectWise PSA?
- How do I migrate from the ConnectWise SOAP API to the REST API
- How do I set up and configure an integration between Auvik and ConnectWise PSA?
- Integrating Auvik with ConnectWise PSA
- How do I map ConnectWise PSA companies to Auvik sites?
Integrating with ServiceNow
- Auvik ServiceNow technical guide
- Auvik alerts are opening duplicate incidents in ServiceNow
- Auvik alerts are dismissing and not reopening incidents in ServiceNow
- Alerts aren’t clearing in either ServiceNow or Auvik
- New Auvik alerts aren’t being sent to ServiceNow
- Testing the connection produces a fail message (ServiceNow)
Integrating with ServiceNow CMDB
- How to sync IP addresses without using Network Adapters for Auvik - ServiceNow CMDB integration
- How to create additional Auvik connections for Auvik - ServiceNow CMDB integration?
- How to manually run a device or tenant sync for Auvik - ServiceNow CMDB integration?
- How to update device and tenant sync schedule for the Auvik - ServiceNow CMDB integration?
- How to update device sync options for Auvik - ServiceNow CMDB integration?
- How to update Auvik device classes to sync to ServiceNow CMDB?
Monitoring
Endpoint Monitoring
Troubleshooting Using Auvik
Port Conflicts and the Auvik Collector
How to Scan IP Ranges to Avoid Large Network Scans
- Monitoring a SonicWall HA Secondary Device (Monitoring IP Access)
- Viewing Internal Ping Check metrics
- Creating an Internal Ping Check
- How to use Internal Ping Checks to Monitor Private WAN Links
- How to troubleshoot an API credential from the Auvik collector shell
- How to test HTTP using the Auvik Collector diagnostic shell
Administration
Billing
- Billing Portal Issues: Error Codes and Payment Troubleshooting
- How does Auvik identify what devices and assets are billable?
- How do I know how many billable assets I have?
- What counts as a billable asset
- Additional Payment Method of Direct Debit (US Domiciled Customers only)
- US Entity Sales FAQ
Alerts
Alert notifications
- ★ Alerts FAQ
- ★ List of Preconfigured Alerts and Default Settings for each in Auvik
- Creating a Role Without Alerts or Notifications in Auvik
- Known Ubiquiti Switch Misidentification Issue
- Understanding how Sophos Handles Memory and How That Affects Auvik High Memory Utilization Alerts
- How to Use the Send Test Alert Function
Alert administration
- Why an Offline Alert Is No Longer Visible
- Reducing Duplicate Collector Disconnected Alerts in Multi-Site Deployments
- Do alerts still generate if the map overlay is disabled?
- Understanding Alert Notification Channel Inheritance
- Creating alerts for Internal Ping Checks
- How to Alert on Packet Loss on Cloud Ping Checks