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Welcome
Product news and updates
Deployment
Managing sites
- Troubleshooting Access to the Correct Tenant After Login
- Generate and manage Auvik API keys
- After a Site Restore: Do Credentials and Configuration Stay the same?
- What happens when Auvik support restarts a site?
- How to split a single site deployment into a multi-site deployment
- What are the different site types?
Install & Update the Auvik Collector
- How to update collector from Ubuntu 24.04 to 26.04
- Can I install security agents such as CrowdStrike Falcon on an Auvik OVA collector?
- Safely Deleting a Disconnected Collector in Auvik
- Uninstalling the Auvik Collector from an Ubuntu 22.04 machine
- How to migrate the Auvik Collector from Debian 12 to Debian 13
- What Auvik Handle vs What Customers Need to Manage
Log in and user access
- ★ Using single sign-on (SSO) to Auvik
- ★ Log in using Auvik's two-factor authentication
- Collecting Diagnostics for Auvik Support for Login and SSO Issues
- Troubleshooting SAML Login Issues and Disabling SAML in Auvik
- Resolving common issues with Auvik SSO and Microsoft Entra ID
- Resolving HTTP 500 Errors When Logging In or Accepting Invitations (Including SSO)
Discovery
Device setup and configuration
- ★ Understanding SNMP and the basics of configuring it on your devices
- Configuring HP ProCurve switches to use CLI instead of text-based menu
- Delete vs. Exclude: Controlling Whether a Device Returns After Removal
- How to enable login for DrayTek devices
- How to enable Microsoft Hyper-V on Windows Servers and Workstations
- How to enable SNMP and login on Cisco Small Business devices
Collectors
- ★ What is the Auvik collector and what does it do?
- Cloud Collector Connectivity Requirements for Internal Network Monitoring
- Why aren't devices being discovered after assigning a Shared Collector?
- Collector DNS resolution failures: diagnosing and fixing “cannot resolve” issues
- Assigning Auvik Collectors in Dual-Firewall Environments (High Availability)
- Troubleshooting the Auvik Collector if it hangs at 'Ubuntu finished datasource' message
Manage Devices & Networks
- ★ Manually Linking IPs FAQ
- Where to see firmware versions for FortiGate-managed access points
- Resolving Duplicate Devices or Incorrect IP Addresses After Subnet Changes
- Troubleshooting Duplicate Cisco FTD Firewalls in an HA Pair
- How to convert integer SNMP values to decimal format
- Azure Firewall subnet wiring and device API credential troubleshooting
Manage Credentials
- FortiGate: Troubleshooting SNMP or Device API connectivity
- Troubleshooting "There Was an Error Completing the Operation" When Editing or Removing Meraki Credentials
- Best practices for providing Auvik SSH access to network devices
- Troubleshooting Fortinet device API credentials
- How do I edit or delete device API credentials?
- Monitor FortiSwitches in FortiLink Mode Using the FortiOS REST API
Audit and Reporting
Device Configuration for Auvik Syslog
- Configure Syslog on a Cisco Nexus 9000 for Auvik
- How to Configure Palo Alto Devices for Syslog Monitoring
- How to configure Syslog on SonicWall firewalls
- How to configure Syslog on SonicWall Gen 7 firewalls
- Configuring Syslog on a Linux Server
- How to Configure Syslog on a Mikrotik Router
Auvik TrafficInsights
- How to export TrafficInsights charts
- Common Issues Affecting TrafficInsights (NetFlow) and Syslog Collection
- How to limit flow to a single IP address from a FortiLink device
- How do I ensure a shared collector receives netflow data
- Understanding how Flow is Limited in TrafficInsights
- Auvik TrafficInsights device statuses
Syslog
- How to connect syslog archive with AWS S3
- How to configure an archive for a single site
- How to configure a global archive for all my sites
- How to get started with syslog archive
- Device has been configured to send Syslog, but no messages are seen in Auvik
- How do I get started with syslog?
PowerBI
- Cannot pull availability data for compute devices through the API or Power BI
- How to fix “We couldn’t authenticate with the credentials provided” error in Power BI
- Power BI template Changes (v 1.6 to v 2.0)
- Common User Access Issues in Power BI
- Getting started with Auvik's Microsoft Power BI reporting templates
- How to run your first report in Power BI
Device Inventory
Troubleshooting Auvik
- A note about port scans and login attempts by the Auvik collector
- Auvik collector packages not properly installed
- Diagnosing collector connectivity problems
- How to capture and send collector logs
- How to Filter Devices Within the Manage Devices Page
- How to Prevent an Access Point from Being Marked as Having an Internet Connection
Known issues
- Aruba APs Reporting Incorrect Serial Numbers: Known Behavior and Workarounds
- Auvik can log into my FortiGate firewall, but won't back up its configuration
- Downloading the collector in Google Chrome for Mac
- EnGenius Access Points Creating Duplicate Devices Due to Multiple Virtual MAC Addresses
- FortiGate 100F: Troubleshooting Intermittent SSH Connection Failures
- High CPU Utilization on Dell and Cisco SG Switch Stacks
Backup management
- FortiGate ACME Certificate Renewal Causes Frequent Configuration Change Alerts
- How are configuration backups stored and secured in Auvik?
- Troubleshooting FortiGate Configuration Backup Failures Over VPN
- Backing Up Fortinet Configurations via API
- Troubleshooting Configuration Backups in Auvik
- Auvik Backup fails using passive FTP on Windows machines
Remote access
- What is Remote Terminal Agent (Aurora)?
- Getting started with Remote Command widget
- How do I troubleshoot a remote tunnel connection?
- How do I use a non-standard HTTP/HTTPS port to connect to remote devices?
- How do I check if there are any open remote tunnel connections?
- How do I launch the terminal?
APIs and Integrations
Integration administration
- Avoiding duplicate devices caused by SNMP configuration or credentials
- Understanding API permissions: read-only versus write access
- Fixing repeated 401 Unauthorized after regenerating an Auvik API key
- Fix 403 Forbidden errors when calling the Auvik API
- How Auvik sends API requests, protects API keys, and uses Shared Collectors
- Understanding the “Override Idle Timeout” setting for FortiGate API integrations
Integrating with Autotask
- Manually map or unmap Auvik devices to ConnectWise PSA configurations
- Auvik / Autotask PSA 2020.1 integration changes
- How do I set up and configure an integration between Auvik and Autotask PSA?
- Integrating Auvik with Autotask
- How do I map Autotask PSA companies to Auvik clients?
- How do I sync Auvik inventory into Autotask PSA?
Integrating with ConnectWise Manage
- Manually map or unmap Auvik devices to ConnectWise PSA configurations
- Can I see current alert sync results with ConnectWise PSA?
- How do I migrate from the ConnectWise SOAP API to the REST API
- How do I set up and configure an integration between Auvik and ConnectWise PSA?
- Integrating Auvik with ConnectWise PSA
- How do I map ConnectWise PSA companies to Auvik sites?
Integrating with ServiceNow ITSM
- Configure ServiceNow ticketing for all in-scope devices with Alerts 2.0
- Auvik ServiceNow ITSM technical guide
- Auvik alerts are opening duplicate incidents in ServiceNow ITSM
- Auvik alerts are dismissing and not reopening incidents in ServiceNow ITSM
- Alerts aren’t clearing in either ServiceNow ITSM or Auvik
- New Auvik alerts aren’t being sent to ServiceNow ITSM
Integrating with ServiceNow CMDB
- How to sync IP addresses without using Network Adapters for Auvik - ServiceNow CMDB integration
- How to create additional Auvik connections for Auvik - ServiceNow CMDB integration?
- How to manually run a device or tenant sync for Auvik - ServiceNow CMDB integration?
- How to update device and tenant sync schedule for the Auvik - ServiceNow CMDB integration?
- How to update device sync options for Auvik - ServiceNow CMDB integration?
- How to update Auvik device classes to sync to ServiceNow CMDB?
Monitoring
Endpoint Monitoring
Remote Management
- Steps to Configure Auvik Remote Support on macOS Versions 15, 26, and 27
- Troubleshooting Remote Browser (HTTPS) Connectivity Issues
- How does Auvik’s Remote Support for servers and workstations work?
- Remote Support for Endpoint & Server Monitoring
- Remote Support for Endpoint & Server Monitoring FAQ
- How to enable Remote Support for Windows Servers or Workstations
Troubleshooting Using Auvik
Port Conflicts and the Auvik Collector
How to Scan IP Ranges to Avoid Large Network Scans
- Troubleshooting Missing WAN Interfaces in All Internet Connections
- Monitor Fortinet High Availability Firewall Pairs in Auvik
- Configure Fortinet HA Pairs for Monitoring in Auvik
- Monitoring a SonicWall HA Secondary Device (Monitoring IP Access)
- Viewing Internal Ping Check metrics
- Creating an Internal Ping Check
Administration
User management
- How to Resolve the "Cannot Delete Roles That Are Assigned to a User" Error
- Understanding Site Creation Permissions
- Safely edit or delete user roles assigned to users
- How Auvik handles Super Admin account issues
- How to change the session timeout for other users
- How do I edit or delete existing users?
Billing
- Payment arrangements for overdue invoices
- Billed through Pax8? How to access invoices and payment details
- How to verify and troubleshoot AutoPay and saved payment methods
- Setting up as a vendor for EFT/ACH payments
- Amending the paying entity and banking details to complete payment
- Why you’re receiving payment reminders after making a payment
Alerts
Alerts v2
- ★ How to set Alert Delays on Clears with Alerts v2
- Can’t Edit an Alerts v2 Alert Even as a Super Admin?
- Collector Offline Alert FAQ
- How to Set Different Alert Severities for CPU Utilization Thresholds
- Set Up Alerts for Intermittent Metro Ethernet Outages and Report on Behavior
- Fix “We’ve been unable to poll this device for configuration details” alerts
Alert notifications
- ★ Alerts FAQ
- ★ List of Preconfigured Alerts and Default Settings for each in Auvik
- Creating a Role Without Alerts or Notifications in Auvik
- Known Issue: Ubiquiti UniFi Switch Detected as a Server
- Understanding how Sophos Handles Memory and How That Affects Auvik High Memory Utilization Alerts
- How to Use the Send Test Alert Function
Alert administration
- Why an Offline Alert Is No Longer Visible
- Reducing Duplicate Collector Disconnected Alerts in Multi-Site Deployments
- Do alerts still generate if the map overlay is disabled?
- Understanding Alert Notification Channel Inheritance
- Creating alerts for Internal Ping Checks
- How to Alert on Packet Loss on Cloud Ping Checks