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How do I manage my shared collector?

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Auvik allows you to share a single collector with multiple clients, as long as the clients and the collector reside on the same subnet. If your client resides on a different subnet from the collector, you’ll need to have a separate collector running on that client’s network.

If your client networks have network elements that use FTP for backups (SonicWALL, for example), a shared collector won’t allow backups. We’re working to change this. But in the meantime, we recommend a dedicated collector, rather than a shared collector, for any networks with devices that use FTP for backup.

New collector download

  1. From the side navigation bar, click Shared Auvik Collectors.
  2. Hover over Add Shared Auvik Collector.
    1. To download a Windows service, click Download Windows Service.
    2. To download a new OVA file, click Download OVA.
    3. To run the installer using a bash script, click Run Installer (advanced).

Follow the instructions below for getting your new collector up and running.

How to approve a shared collector

Before you can select which clients the collector is to be shared with, you must approve the collector first.

  1. From the side navigation bar, click Shared Auvik Collectors.
  2. In the list of collectors, find the collector(s) you want to accept. Check the box at the beginning of each row.
  3. Click the Approve button.
  4. Confirm the state change by clicking Approve.

How to share a collector with clients

If you want, you can filter your list of collectors to show only certain collectors. For more information on filtering, see How to filter data in Auvik.

  1. From the side navigation bar, click Shared Auvik Collectors.
  2. In the list of collectors, find the collector you want to share. Check the box at the beginning of its row.
  3. Click the Edit button.
  4. Select which clients the collector is to be shared with.
  5. Click Save.
  6. Go to the dashboard for each client you’ve shared with and approve the collector.
  7. Decide which networks should be scanned for each client.

If you shared the collector with a newly created client, the collector is approved automatically. But once connected, no subnets are automatically discovered. To start scanning the appropriate subnet for the client, add the subnet(s) you want scanned.

If clients sharing a subnet have dedicated devices, you can indicate which devices belong to which client by marking devices that don’t belong to a particular client as unmanaged.

How to unshare a collector with clients

  1. From the side navigation bar, click Shared Auvik Collectors.
  2. In the list of collectors, find the collector you want to unshare. Check the box at the beginning of its row.
  3. Click the Edit button.
  4. Unselect the clients the collector should no longer be shared with.
  5. Click Save.

An unshared collector shows as Disconnected when you look at the collectors for the client.

How to reject a shared collectors

If you reject a collector, don’t forget to power it down.

  1. From the side navigation bar, click Shared Auvik Collectors.
  2. In the list of collectors, find the collector(s) you want to reject. Check the box at the beginning of each row.
  3. Click the Reject button.
  4. Confirm the state change by clicking Reject.

How to delete a shared collector

Deleting a shared collector only deletes it from your MSP dashboard. To delete the collector for a client, make the deletion from the client’s dashboard.

We recommend only deleting collectors that are currently disconnected and will never be reconnected. Deleting a connected collector results in it automatically reappearing, and if you wish to continue using it, you’ll need to re-share the collector with each client.

  1. From the side navigation bar, click Shared Auvik Collectors.
  2. In the displayed list of shared collectors, find the collector(s) you want to delete. Check the box at the beginning of each row.
  3. Click the Delete button.
  4. Confirm the cancellation by clicking Delete.

 

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