How can we help?

Can I see a map of where my clients are located?

Follow

As an MSP, you might have clients around the corner from your office, in a different city, or maybe even a different state or country. You may even be a provider to other MSPs. Auvik’s client map is a handy way to visualize where they all are.

Right now the map shows you each client’s location with a pin. We’ll be adding more features to the map in coming releases.

For more information about displaying alert notifications on the map, see How can I see alert notifications on my map?

How to add clients to the map 

For clients that are already running a registered instance of Auvik

Add a street address to their client record by logging into the client’s instance of Auvik and updating the company settings.

For new clients

Fill out the street address in the client’s company settings when you add the client.

For yourself

You can add a pin to the map for your own offices too. Simply fill out your street address in your company settings.

How to use full-screen map view

To make the map full-screen, click the full-screen button () on the map. From the full-screen confirmation, check Remember decision for auvik.com and click Allow. You can always close the full-screen view by clicking the ESC key on your keyboard.

To ensure your session doesn’t time out while on large display, set your session timeout to Never.

How to access a client’s network from the map

Hover over any pin to see the client’s name. Click on any pin to access the client’s network.

How to zoom in and out

Click the + tab in the top right corner of the map to zoom in see details. Click the - tab to zoom out.

You can also zoom in and out on the map by using pinch-to-zoom on trackpads or using the Command key (CTRL on PCs) and scrolling while the cursor is on the map.

Have more questions? Submit a request

Comments

Powered by Zendesk