Why can’t I change billing emails in the Auvik Billing Portal?
The Auvik Billing Portal lets you view billing history, download invoices, and manage available payment methods. It does not currently allow you to edit the email addresses used for invoice delivery, statements, or payment reminders.
These billing communication recipients must be updated by Auvik.
How do I update billing email recipients?
Contact your Customer Success Manager or open a support ticket with a billing or invoice topic. You can also contact Customer Success at success@auvik.com.
Include the following information:
- Company name.
- Auvik account or billing ID, if available.
- Current billing email address, if known.
- New recipient email address or addresses.
- Whether the change applies to invoices, statements, payment reminders, or all billing communications.
- Invoice numbers if any open or past invoices need to be resent.
Can I use different email addresses for invoices and statements?
Yes. Specify which recipients should receive invoices, statements, and payment reminders.
Can I add multiple recipients?
Yes. Distribution lists are recommended when multiple people need to receive billing communications. They help maintain continuity when employees or billing contacts change.
Can past invoices be resent to the new recipients?
Yes. Provide the invoice numbers that need to be resent.
Will changing billing recipients change my Auvik user login?
No. This only changes where billing communications are delivered. It does not change your Auvik login or user profile.
What if I don’t know who my Customer Success Manager is?
Open a support ticket with a billing or invoice topic. The request will be routed to the appropriate team.
Where can I find more information?