Auvik accepts payment by Visa, MasterCard, and American Express.
Customers in the continental United States may also be eligible to pay by Direct Debit. See Additional Payment Method of Direct Debit for setup instructions.
Manual payments by wire, ACH, or check
If the Pay option is not available in the Billing Portal, your account may be configured for invoiced or manual payments. Payment options may also vary based on your role, account, or region.
To request manual payment instructions:
- Reply to the invoice email or open a support ticket.
- Request the appropriate wire, ACH, or check payment instructions.
- Include:
- Your account name.
- The invoice number or numbers being paid.
- The currency you intend to use.
Do not send payment until you have received the correct payment instructions for your account.
Making a manual payment
When submitting a wire, ACH, or check payment:
- Include the invoice number or numbers and your account name in the payment memo or notes.
- Ensure the payment amount covers any applicable bank or intermediary fees.
- For international wires, confirm the currency, exchange rate, and intermediary-bank requirements before sending the payment.
After making a manual payment
Send your remittance advice and bank reference to the Auvik billing or finance contact provided with your payment instructions. This helps Auvik identify and apply the payment to the correct invoice.
Payments may require time to clear and be posted to the account. Once the payment has been applied, you’ll receive confirmation and payment reminders should stop according to the account’s billing status.
If you need written confirmation that a payment is being processed, reply to the invoice email or billing ticket and ask for confirmation of receipt or the expected posting timeline.