Creating Alerts using Alerts v2

Note: For alerting purposes, devices now include interfaces, components and anything else associated with the physical device. This allows users to create rich alert definitions with any data available to the device, including interfaces.

In legacy alerts, if you had 10 interfaces in a single device you wanted to alert on, you had to explicitly include the 10 interfaces and you’d receive up to 10 alerts if any or all of the interfaces met the alert conditions. With Auvik’s Alerts v2, users can now just ask the device if any or all of its interfaces meet a certain condition in one alert with a single notification outlining any or all of the interfaces.

This means less noise from individual interfaces and a natural grouping of interfaces by their device. It also allows for more compound alerts using both device and interface conditions in the same alert.

Creating an Alert

Create new alerts from the Manage Alerts > Alerts screen.

To create a new custom alert, click on the Create New Alert button from the Manage Alerts > Alerts page. Unlike legacy alerts, there is no need to select the type of alert (e.g. collector, device, service); instead, search and select what you want to alert on. This will automatically select the appropriate alert type and whether it is currently supported by alerts v2.

When devices are selected in the create alert form or create tag form, the number of selected entities is shown to help identify any errors, e.g. no devices selected.

Note: If you specifically want a legacy alert definition, start by choosing a legacy trigger, then change the trigger on the alert creation form to the trigger you actually want.

V2 Alert Types

The following is a list of the v2 alert types currently available.

Create New Alert: Define Alert Details

The first section of the Create New Alert workflow will fill in some basic information and specify the scope and severity of the new alert.
 

Alert Enabled

A toggle to specify if this alert is enabled (blue) or disabled (grey).

Alert Name

Provide a short, but descriptive name.

Alert Description

This description is used to help identify and provide more context about what this alert definition is about. This will be referenced within the Auvik portal and can provide context while editing the alert in the future. An additional field named Trigger Message will allow a dynamic message which you’ll see as part of notifications for triggered alerts.

Apply Alerts to the Following Organizations

Alert definitions can be applied to any group of sites in your account hierarchy. If you have a multi-site with three child sites, you could define an alert at the multi-site and choose to only apply it to two of the three child sites.

Apply Alerts to the Following Organizations	Details
This site and all children	Keep the default setting if you’d like this new alert to be applied to the current site you’re viewing and all of it’s children. If this is done at the global site level, then the alert will be applied to every site in the account hierarchy.
Specific organizations	Switch to this setting if you’d like to be able to pick and choose which sites this alert should apply to. You can choose any site at and below the level of the account hierarchy you’re currently viewing and by default all of those sites will be selected. Select or deselect sites as appropriate until you’ve applied the new alert to all the desired sites. Additionally, use the Auto Apply toggle to specify if this alert should be automatically applied to future new sites that are added to the parent site. When completed with the desired settings, click the Save button to return to the alert definition workflow. For convenience, Super Admin users are allowed to apply alerts to all sites, even if they don’t have traditional role/site permissions defined under Manage Users. This provides Super Admins no other access to those sites, except to be able to select/deselect them in this workflow.

Device Selection

For all alert definition types other than Collectors and Services (e.g. Devices and Interfaces on a device), users need to define the applicable devices.

Note: Typing the character '$' will show the list of notification variables that are available for the current alert type.

Service Selection

For Services type of alert definitions, users need to define the applicable services (cloud ping checks).

Creating an Alert for specific devices or tagged devices

Note: If you are adding an alert for a group of tagged devices you must add the tag for those devices before you add the alert - follow this process to create the tag

1. Go to Admin
2. Click on Manage Alerts
3. Click Alerts V2
4. Click Add Alert
5. Fill out the alert requirements:
   1. Alert Name: Title the alert
   2. Alert Description: Describe the alert
   3. Apply Condition to: Select Devices
   4. Which Devices: Select Devices that match these conditions
   5. If you are setting an alert for a specific device:
      • Click Add Rule
      • Select Device Name equal to 
      • Enter the device that you wish to alert on
      • Ensure all other fields are filled out
      • Click Complete and Save
   6. If you are setting an alert for a group of tagged devices:
      • Click Add Rule
      • Select Device Name contains
      • Enter the a Tag you will include in the name of the devices you wish to alert on
      • Ensure all other fields are filled out
   7. Click Complete and Save

Creating an Alert for specific use cases

For detailed instructions on creating an alert on a specific use case, click on the desired use case.

• BGP neighbors
• Component statuses on fan and power supplies
• Disk partition utilization on Windows servers
• Latency and jitter
• Packet loss on cloud ping checks
• Windows services on Windows servers

Severity

Similar to legacy alerts, there are four severity options --Informational, Warning, Critical and Emergency. Clicking the Add button beside the desired severity will add a new section to the workflow and allow you to continue.

For how to set trigger and clear conditions, go to Setting Alerts v2 Trigger Conditions

For how to set alert delays, go to How to set Alert Delays with Alerts v2

For creating alert notifications, go to Creating Alert Notifications using Alerts v2

For more information go to Alerts v2: Notification Variables.