What counts as a billable device?

A device will be classified as billable if it meets all of the following criteria:

Any other device class identified under the Network Monitoring feature of Auvik is currently not considered a billable device.

Device Classes That Are Free:

Essential details on billable devices:

Auvik determines a billable device class. An administrator can change a device's classification in the UI, but this does not change its billable status.
If the device is not required for monitoring, the administrator can change the managed state in the device setup section to unmanaged. Note: Unmanaged devices are excluded from any alert notifications.
Administrators are welcome to change the device classification; however, user modifications will not change the billable status.
If administrators have questions about device identification and classification, please email support@auvik.com.
Switches identified as members of a stack still count as individual billable devices. Stackable switch support is optional and can be disabled if an organization prefers stacks to be monitored as a single unit. Note that this may limit switch stack visibility and alerting.
All Auvik contracts have a minimum contracted spend. Removing all devices does not cancel the contract or avoid an invoice. To cancel a contract subscription, please review How do I cancel my paid subscription.

Note: Auvik is the arbiter of whether a device meets the billable device criteria.

Please contact your Customer Success Manager if you have any questions. If you aren’t sure who your CSM is, please email success@auvik.com.

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