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What counts as a billable device?

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Note: If you have a minimum of committed devices removing management of all billable devices will not change the billing for those devices, you are still required to pay for the minimum committed devices. If you are over your minimum commitment, then removing management from the device(s) makes it a billable device(s) that you are no longer paying for (or monitoring). Please contact your Customer Success Manager if you have any questions. If you aren’t sure who your CSM is, please reach out to success@auvik.com.

If you change the device class from a billable device class to a nonbillable device class, the device will still be billable. Auvik defines what a billable and nonbillable device class is for a device. Again if you have questions about this, please send a ticket to support@auvik.com

For a device to be classified as billable, it must have SNMP enabled, which will automatically classify the device type or some other form of identification that Auvik can use to identify the device CLI, API, etc and the device must have been online in Auvik for 24 hours.

These are billable device classes

  • Routers

  • Switches, including Layer 3, VoIP switches, and switch stacks

  • Firewalls, including Unified Threat Management devices (UTM)

  • Controllers

Note that each switch identified in a stack counts as a separate billable device, so this feature will affect your billing. Accordingly, stackable switch support is optional and can be disabled if you prefer to treat the stack as a single switch. In doing so you will lose the additional switch stack monitoring

These are free device classes

  • Servers

  • Workstations

  • Wi-Fi access points

  • Phones

  • Tablets

  • Hubs

  • Network storage

  • Printers

  • Copiers

  • Hypervisors

  • Collectors

  • Unmanaged switches

  • Bridges

  • Uninterrupted power supplies

  • Telecommunications

  • Chassis

  • Load balancers

  • Packet processors

 

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