How to update device sync options for Auvik - ServiceNow CMDB integration?

Enable or disable delta sync

Change the maximum devices fetched per Auvik API call

Enable detailed logging

Fetch discovery status and interface details

Enable or disable delta sync

Enable Delta Sync determines whether only new devices and modified devices are fetched or all devices are fetched on each sync. The options are:

• Yes → Only imports changed records after the first full sync.
• No → Every run performs a full sync.

The default is Yes. This avoids unnecessary API calls and processing to fetch data that has not changed. To update the setting, follow these steps:

1. In ServiceNow, navigate to Service Graph Connector -> Auvik -> Configuration.
2. Check (Yes) or uncheck (No) Enable delta sync.
3. Click Save.

Change the maximum devices fetched per Auvik API call

Max devices per API page defines the maximum number of devices to request for each page of data from the Auvik API. Increasing this number can decrease the number of API calls if you have a lot of managed devices. 

• The default is 100 devices.
• The maximum is 1000.

To update the setting, follow these steps:

1. In ServiceNow, navigate to Service Graph Connector -> Auvik -> Configuration.
2. Enter the new value under The number of Devices in each page of data requested from the Auvik API.
3. Click Save.

Enable detailed logging

Enable Debug Logging enables detailed logging for tracking all Auvik import processes to troubleshoot issues. The default is No. To update the setting, follow these steps:

1. In ServiceNow, navigate to Service Graph Connector -> Auvik -> Configuration.
2. Check (Yes) or uncheck (No) Enable Detailed Debugging for all Auvik processes?.
3. Click Save.

Fetch discovery status and interface details

Fetch Discovery Status and Interface Details enables fetching of device discovery status and interface details. The default is No. 

• Note: This is only recommended for manual syncs on small sets of devices to avoid reaching the Auvik API rate limit. You can still sync IP addresses using a custom attribute. See How to sync IP addresses without using Network Adapters for Auvik - ServiceNow CMDB integration on how to do this.

To update the setting, follow these steps:

1. In ServiceNow, navigate to Service Graph Connector -> Auvik -> Configuration.
2. Check (Yes) or uncheck (No) Fetch discovery status and interface details.
3. Click Save.