Note: Service Graph Connectors only map to out-of-the-box attributes.
Note: The Correlation ID is required to associate Network Adapters and IP Address CIs to the device CI.
Default Field Mappings for Device Configuration Item (CI) Classes˚˙
Communication Device
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
IP Address
IP Address
Location
Based on Tenant Mapping
MAC Address
MAC Address
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Serial Number
Serial Number
Source Native Key
API Device ID
Computer
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Is Virtual (Auvik virtualMachine and virtualAppliance only)
True
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
OS Version
Software Version
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Firewall Hardware
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Firmware Version
Firmware Version
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Handheld Computing Device
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
OS Version
Software Version
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Hub Hardware
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Firmware Version
Firmware Version
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
HVAC Equipment
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
IP Address
IP Address
Location
Based on Tenant Mapping
MAC Address
MAC Address
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Serial Number
Serial Number
Source Native Key
API Device ID
IoT Device
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Operational Status
Online Status
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
IP Camera
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Operational Status
Online Status
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
IP Phone
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
IP Address
IP Address
Location
Based on Tenant Mapping
MAC Address
MAC Address
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
IP Router
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Firmware Version
Firmware Version
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
IP Switch
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Firmware Version
Firmware Version
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Load Balancer
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
IP Address
IP Address
Location
Based on Tenant Mapping
MAC Address
MAC Address
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
OS Version
Software Version
Serial Number
Serial Number
Source Native Key
API Device ID
Modem Hardware
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Firmware Version
Firmware Version
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Multi-function Printer
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Network Appliance Hardware
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
OS Version
Software Version
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Network Controller
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
IP Address
IP Address
Location
Based on Tenant Mapping
MAC Address
MAC Address
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
OS Version
Software Version
Serial Number
Serial Number
Source Native Key
API Device ID
Network Gear
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Firmware Version
Firmware Version
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Out-of-Band Device
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Firmware Version
Firmware Version
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
PDU
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Firmware Version
Firmware Version
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Personal Computer
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
OS Version
Software Version
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Printer
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Server
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
OS Version
Software Version
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Storage Server
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Operational Status
Online Status
OS Version
Software Version
Serial Number
Serial Number
Source Native Key
API Device ID
Unclassed Hardware
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Operational Status
Online Status
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
UPS
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
UPS Software Version
Software Version
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Virtualization Server
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Operational Status
Online Status
OS Version
Software Version
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Wireless Access Point
ServiceNow CMDB CI Class Field
Auvik Device Field (Source Column)
Company
Based on Tenant Mapping
Correlation ID
Auvik Device API ID
Description
Description + Dashboard URL
Firmware Version
Firmware Version
Location
Based on Tenant Mapping
Manufacturer
Vendor Name
Model ID
Vendor Name + Make & Model
Name
Device Name
Operational Status
Online Status
Network Adapters*
Interfaces (Name, IP Address, MAC Address)
Serial Number
Serial Number
Source Native Key
API Device ID
* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.
Default Field Mappings for Child Configuration Item (CI) Classes
These are only available if Fetch Discovery Status and Interface Details is enabled. Note: This is only recommended for manual syncs on small sets of devices to avoid reaching the Auvik API rate limit. You can still sync IP addresses using a custom attribute. See How to sync IP addresses without using Network Adapters for Auvik - ServiceNow CMDB integration on how to do this.