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What is the default field mapping for the Auvik - ServiceNow CMDB integration?

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The following table shows how Auvik fields are mapped to attributes for each ServiceNow CMDB Configuration Item (CI) class. You can find the default device class mappings in What are the default device class mappings for the Auvik - ServiceNow CMDB integration?.

See How to change the default field mappings for Auvik - ServiceNow CMDB integration to change a field mapping.

Note: Service Graph Connectors only map to out-of-the-box attributes.

Note: The Correlation ID is required to associate Network Adapters and IP Address CIs to the device CI.

Default Field Mappings for Device Configuration Item (CI) Classes˚˙

Communication Device

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
IP Address IP Address
Location Based on Tenant Mapping
MAC Address MAC Address
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Serial Number Serial Number
Source Native Key API Device ID

Computer

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Is Virtual (Auvik virtualMachine and virtualAppliance only) True
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
OS Version Software Version
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Firewall Hardware

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Firmware Version Firmware Version
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Handheld Computing Device

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
OS Version Software Version
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Hub Hardware

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Firmware Version Firmware Version
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

HVAC Equipment

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
IP Address IP Address
Location Based on Tenant Mapping
MAC Address MAC Address
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Serial Number Serial Number
Source Native Key API Device ID

IoT Device

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Operational Status Online Status
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

IP Camera

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Operational Status Online Status
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

IP Phone

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
IP Address IP Address
Location Based on Tenant Mapping
MAC Address MAC Address
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

IP Router

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Firmware Version Firmware Version
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

IP Switch

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Firmware Version Firmware Version
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Load Balancer

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
IP Address IP Address
Location Based on Tenant Mapping
MAC Address MAC Address
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
OS Version Software Version
Serial Number Serial Number
Source Native Key API Device ID

Modem Hardware

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Firmware Version Firmware Version
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Multi-function Printer

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Network Appliance Hardware

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
OS Version Software Version
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Network Controller

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
IP Address IP Address
Location Based on Tenant Mapping
MAC Address MAC Address
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
OS Version Software Version
Serial Number Serial Number
Source Native Key API Device ID

Network Gear

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Firmware Version Firmware Version
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Out-of-Band Device

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Firmware Version Firmware Version
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

PDU

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Firmware Version Firmware Version
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Personal Computer

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
OS Version Software Version
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Printer

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Server

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
OS Version Software Version
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Storage Server

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Operational Status Online Status
OS Version Software Version
Serial Number Serial Number
Source Native Key API Device ID

Unclassed Hardware

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Operational Status Online Status
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

UPS

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID
UPS Software Version Software Version

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Virtualization Server

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Operational Status Online Status
OS Version Software Version
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Wireless Access Point

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Device API ID
Description Description + Dashboard URL
Firmware Version Firmware Version
Location Based on Tenant Mapping
Manufacturer Vendor Name
Model ID Vendor Name + Make & Model
Name Device Name
Operational Status Online Status
Network Adapters* Interfaces (Name, IP Address, MAC Address)
Serial Number Serial Number
Source Native Key API Device ID

* Network Adapters are only available if Fetch Discovery Status and Interface Details is enabled. They are fully populated after the second device sync.

Default Field Mappings for Child Configuration Item (CI) Classes

These are only available if Fetch Discovery Status and Interface Details is enabled. Note: This is only recommended for manual syncs on small sets of devices to avoid reaching the Auvik API rate limit. You can still sync IP addresses using a custom attribute. See How to sync IP addresses without using Network Adapters for Auvik - ServiceNow CMDB integration on how to do this.

IP Address

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Interface API ID
IP Address IP Address
Location Based on Tenant Mapping
Source Native Key API Interface or Device ID


Network Adapter

ServiceNow CMDB CI Class Field Auvik Device Field (Source Column)
Company Based on Tenant Mapping
Correlation ID Auvik Interface API ID
IP Address IP Address
Location Based on Tenant Mapping
MAC Address MAC Address
Name Interface Name
Source Native Key API Interface ID
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