Troubleshooting Configuration Backups in Auvik

Check Device Support & Access

• Click on Inventory
  
  

• Go to Devices

• Confirm the device is listed

• Click on Discovery
  
  

• Go to Manage Credentials

• Ensure valid and working login credentials are added under Manage Credentials

• Verify SSH or Telnet is enabled on the device
  Note: Avoid multiple failed login attempts that may trigger device lockouts

  • Target credentials to specific devices or device types

  • Avoid applying credentials to all devices

Check Backup Status

From the device dashboard:

• Look for the configuration backup status indicator

• Check the last successful backup timestamp

• Compare it with the expected polling interval under Discovery > Discovery Settings (default: every hour)

Common Issues

• No Backups Recorded:

  • Ensure the device is classified as a network element

  • Verify manual login works from the collector subnet

• Backups Stopped Working:

  • Review timestamp of last backup

  • Check if anything changed recently (e.g., firmware updates, credential changes)

• Login Passes, But No Backup Appears:

  • Confirm that Auvik’s credentials match those needed for CLI commands like show run or show config

VPN or Interface Issues

If the device is behind a VPN, ensure:

• The source IP seen by Auvik matches the configured IP

• An IP is explicitly assigned to the egress tunnel interface (common for FortiGates)

Get Help from Auvik Support

• Go to the collector shell and run the copylogs command

  • For more information click here

• Reach out to Support with the device name and any context (changes made, symptoms, etc.).