Auvik SaaS Management’s integration with PagerDuty allows you to automate common employee lifecycle tasks - granting and revoking access to the applications when needed to ensure compliance and give techs time to work on higher value tasks.
Prerequisites
Before installing the PagerDuty integration, ensure that you have:
- Required Auvik SaaS permissions to install integrations
- From the Partner Hub: Default Admin
- From the Client Hub: Client Admin
- A valid account for PagerDuty with any necessary administrative privileges required
- An active subscription for PagerDuty
- Required Account Permissions: Admin, Global Admin or Account Owner role
- API key
We recommend using a dedicated account with all integrations. This allows you to set a role with minimal permissions. The integration will stop working if this user’s account in PagerDuty is deactivated.
Generating an API Key
The PagerDuty integration can be configured using API Key. You may use a General Access API Key which has access to all objects in your PagerDuty instance or Personal API Key which is restricted according to the users’s permissions and requires PagerDuty advanced permissions. Instructions below outline the process for using a General Access API Key.
- Navigate to PagerDuty
- Go to Apps & Add-Ons > API Access and click Create New API Key.
- Add a description and ensure Read-only API Key is not selected
- Once your key has been created, store it in a secure location. This API key will be used to authenticate with SaaS Ops and will not be visible again.
Configuration & Setup
- Navigate to the PagerDuty SaaS Ops Integration
- From the Partner Hub > Org Preferences > Integrations > Clients Tab
- From the Admin Hub > Utilities > SaaS Ops Integrations
- Select Configure
- Input the API Key
- Select Connect
If you have configured the integration successfully you will be taken back to Auvik SaaS Management and the Integration will showcase as Connected.
How to Leverage PagerDuty with SaaS Ops
Review step by step instructions and any additional information specific to this integration including some FAQs.
Available Functionality
Offboarding;
- Delete User
Onboarding;
- Add User