Note: Auvik has multiple asset types that are billable, depending on products and add-ons used. For more information on Billable Devices in Auvik Network Management, click here.
Billable Assets are server and workstation devices within the Auvik Network Management product, on which an Auvik Endpoint Agent has been deployed. Server and endpoint monitoring are add-ons to Auvik Network Management.
A server will be classified as billable for Server Monitoriing if it meets all of the following:
- Auvik identifies the type of the device as a server
- The Auvik Endpoint Agent is installed on the server
- The Auvik Endpoint Agent on the server connects to the Auvik Cloud at least once during the day
- Server monitoring is enabled during that day
A workstation will be classified as billable for Endpoint Monitoring if it meets all of the following:
- Auvik identifies the type of the device as a workstation
- The Auvik Endpoint Agent is installed on the workstation
- The Auvik Endpoint Agent on the workstation connects to the Auvik Cloud at least once during the day
Please refer to What counts as a billable device? for more information on other billable and non-billable device types in Auvik Network Management.
Essential details on billable assets:
- Servers and workstations are counted independently to determine billable asset counts of each type.
- If a server is not required for monitoring, do not install the Auvik Endpoint Agent on the server OR uninstall the agent if it has already been installed.
- If all servers are not required for monitoring, disable server monitoring. Note that disabling server monitoring does not cancel any contracts in place. For more details on how to cancel a subscription, see How do I cancel my paid subscription.
- If a workstation is not required for monitoring, do not install the Auvik Endpoint Agent on the workstation OR uninstall the agent if it has already been installed.
- Administrators are welcome to change the device classification; however, user modifications will not change the billable status.
- Auvik is the arbiter of whether a device meets the criteria to be classified as billable.
- If administrators have questions about device identification and classification, please email support@auvik.com.
Committed and Overage definition for billable assets:
Some Auvik contracts may have a minimum contracted (or committed) number of Billable Assets included in the subscription.
Committed Servers and Committed Workstations means the total number of Server and Workstation devices purchased for a committed subscription term. Committed Servers and Committed Workstations are recurring charges billed in advance.
If the number of Server or Workstation billable assets in a month exceeds the Committed Servers or Committed Workstations purchased, then the customer owes Auvik an overage fee for that month (which may be billed monthly or quarterly, as specified in an order). Server and Workstation devices in overage will be billed in arrears.
Example calculation of usage for billable assets:
A server or workstation with an Auvik Endpoint Agent that connects to the Auvik cloud at any time during the day will be marked as billable for that day.
The quantity of billable servers or billable workstations is determined by the high-water mark of online servers or workstations through the month.
Example:
- On Days 1-10 of the month, 6 servers are connected each day
- On Day 11, two (2) additional servers come online, making it a total of 8 servers connected that day
- On Day 12, 4 servers are taken offline, making a total of 4 servers connected that day
- On Days 13-31, 4 servers remain connected
- “8” is the high-water mark for the month, so 8 servers will be billed for the month. (Actual billing may differ for customers who have a minimum contracted number of billable devices.)
Removing all devices does not cancel the contract. To cancel a contract subscription, please review How do I cancel my paid subscription.
Please contact your Customer Success Manager if you have any questions. If you aren’t sure who your CSM is, please email success@auvik.com.