Symptom
An interface or sensor may display an extremely high temperature, such as 31,789°C.
Cause
Some devices report temperature values in milli-Celsius, which represents thousandths of a degree Celsius.
For example:
- Reported value: 31,789
- Converted value: 31.789°C
Convert the temperature value
Divide the reported value by 1,000 to convert milli-Celsius to Celsius.
Examples:
- 31,789 ÷ 1,000 = 31.789°C
- 45,000 ÷ 1,000 = 45°C
- 72,500 ÷ 1,000 = 72.5°C
If the value is not converted automatically
If the dashboard does not automatically convert the value for a specific device or sensor, identify the unit in the alert name or description so the reading is not misinterpreted.
When to contact Support
Contact Auvik Support if:
- Values are converted inconsistently across similar devices.
- The reported unit appears incorrect.
- You need the interface to standardize the unit for a specific MIB.
Include the device name, sensor or interface, OID, reported value, converted value, and screenshots.