What to do when a device shows as Generic

A device may appear as Generic when Auvik cannot retrieve the SNMP information needed to identify its vendor, model, or device type.

Verify SNMP access

Ask your network or device administrator to confirm that:

• SNMP is enabled on the device.
• UDP port 161 is allowed between the Auvik Collector and the device.
• The device’s SNMP access list allows queries from the Collector.
• Required system OIDs, including sysObjectID, sysDescr, and sysName, are available through the configured SNMP view.

SNMP traps over UDP port 162 are not required for device identification.

Verify the SNMP credentials in Auvik

Confirm that the credential assigned to the device matches its configuration:

• SNMPv2c: Verify the community string.
• SNMPv3: Verify the username, authentication method and password, privacy method and password, and security level.
• Confirm the credential is assigned at the correct site or device scope.
• Run the credential test in Auvik, if available.

Test the device response

If you have access to the Auvik Collector or another system on the same network path, test the device’s system OID:

snmpget -v2c -c <community> <device_ip> 1.3.6.1.2.1.1.2.0

For SNMPv3, use an equivalent command with the device’s configured username, authentication, privacy, and security settings.

A prompt response containing the device’s sysObjectID indicates that the device is responding to SNMP queries.

Rediscover the device

After correcting SNMP access or credentials:

1. Run a discovery or rediscovery for the device or site.
2. Allow time for the next polling cycle.
3. Refresh the device details and confirm whether the classification has changed.

If the device remains Generic

Ask your network or device administrator to verify that:

• SNMP views include system, interface, entity, LLDP, and CDP information where supported.
• Firewalls and access lists are not intermittently blocking SNMP queries.
• The device is not rate-limiting SNMP.
• High CPU or memory usage is not affecting the SNMP agent.
• The device firmware does not have a known SNMP-agent issue.

Contact Support

If the device remains Generic after SNMP authentication succeeds, provide Support with:

• Device make, model, and firmware version
• Device IP address
• Returned sysObjectID, sysDescr, and sysName
• Results of the Auvik credential test
• Approximate time the device was tested

Do not include SNMP community strings, passwords, API keys, or other secrets.