The Auvik Billing Portal allows authorized users to view billing information and, where supported, update payment methods. Other billing details must be updated by Auvik Finance.
What you can update in the Billing Portal
Depending on your account, region, and permissions, you may be able to:
- View and download invoices.
- View billing information and usage.
- Add or update a credit card.
- Add or update an available direct-debit or automatic ACH payment method.
The Billing Portal is accessed from the organization or Global tenant level, not from an individual site-level tenant.
See How do I manage my billing history and payment information?.
What you cannot change in the Billing Portal
The following items are not currently editable directly in the Auvik Billing Portal:
- Legal business name.
- Invoice or billing address printed on invoices.
- Legal registered address or remit-to details.
- Email recipients for invoices, statements, or payment reminders.
These changes must be requested through Auvik Finance, Customer Success, or Support.
Who can request billing-detail changes?
Only an authorized billing contact or other approved representative of the organization should request changes to:
- Legal business name.
- Invoice or billing address.
- Legal registered address.
- Remit-to details.
- Invoice-recipient email addresses.
Finance may request additional verification or documentation before applying a change.
If you cannot see billing information
If Billing, Device Usage, the Billing Portal, or payment methods are not visible:
- Confirm that you are viewing the organization or Global tenant.
- Confirm that your user role includes the appropriate Billing permission.
- Sign out and back in if your permissions were recently changed.
- Ask your organization administrator to review your access.
If the billing features are still unavailable, contact Auvik Support to confirm whether your account uses a centralized, partner, legacy, or other special billing arrangement.
See Can’t find “Take Me To My Billing” or payment options?.
How to request a billing-detail change
Contact your Customer Success Manager or open a support request with a billing or invoice topic.
Include:
- Company or legal business name.
- Auvik account or billing ID, if available.
- The exact change requested.
- Current and new information, where applicable.
- The effective date.
- Any affected invoice numbers.
- The name and contact information of the authorized requester.
Do not send full payment-card numbers or complete bank-account details by email or in a support ticket.
Confirmations and invoice reissues
After Finance completes the requested change, Auvik will confirm the update by email.
If recent invoices need to be reissued with the new details, include the invoice numbers in your request. Finance will confirm whether the invoices can be reissued and will provide the updated copies when applicable.
Related articles
- How do I manage my billing history and payment information?
- How do I update my invoice or billing address?
- Why can’t I change billing emails in the Auvik Billing Portal?
- Can’t find “Take Me To My Billing” or payment options?
- How do I update purchase orders and other billing details on my invoices?
- Submit a support request