How do I find and download an invoice?

Use the Auvik Billing Portal to view and download invoices associated with your organization.

Before you start

You must:

• Have access to the organization or Global tenant.
• Have Billing – View permission or higher.
• Sign in with the Auvik account associated with the organization that owns billing.

The Billing Portal is not available from an individual site-level tenant.

Open the Billing Portal

1. Sign in to Auvik.
2. Use the tenant selector to switch to your organization or Global tenant.
3. Click Settings.
4. Click Billing > Device Usage.
5. Click Take Me To My Billing or View Billing Portal.

The button name may vary depending on the version of the Auvik interface.

Find an invoice

1. Open the invoice list in the Billing Portal.
2. Review the available invoices.
3. Use the column headers to sort invoices by:
   • Date
   • Amount
   • Balance

The Billing Portal currently displays the posted invoices available for your account.

Download an invoice

1. Locate the invoice you need.
2. Click Download in the corresponding invoice row.
3. Save the invoice as a PDF for your records.

If you cannot find an invoice

Confirm that:

• You are viewing the organization or Global tenant rather than a site-level tenant.
• You are signed in to the correct Auvik account.
• Your user role includes Billing – View permission.
• The invoice has been posted and is associated with the organization you are viewing.

If the invoice is still unavailable, contact Auvik Support or your Customer Success Manager. Include the invoice number, approximate invoice date, company name, and Auvik account or organization name.

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