Auvik supports several payment methods and billing schedules. The options available to you depend on your account, region, payment method, order form, and agreement.
Available payment types
Credit card
Credit card payments can be configured for automatic payment according to your billing schedule.
Direct debit or ACH
Direct debit or ACH may be available for eligible accounts and regions. Where available, it can be configured for automatic payments.
See Additional Payment Method of Direct Debit for more information.
Manual ACH or wire transfer
Manual ACH or wire payments are paid by you for each billing period using the payment instructions provided by Auvik.
Billing frequency for manual payments
If you move to manual ACH or wire payments, Auvik generally needs to change the account from monthly billing to quarterly or annual billing.
Credit card and direct debit or ACH automatic-payment methods may remain on monthly billing where the account and agreement support that schedule.
Your available billing frequency may depend on:
- Your order form or contract.
- Your payment method.
- Your account configuration.
- Applicable discounts or billing terms.
- Any minimum commitment or renewal requirements.
Does changing billing frequency affect my agreement?
Changing billing frequency does not automatically cancel or reduce your subscription agreement.
The applicable order form and Subscription Services Agreement continue to govern your account. However, commercial terms may be reviewed or adjusted when the billing cadence changes.
Possible changes include:
- Discounts.
- Commitment periods.
- Payment terms.
- Invoice timing.
- Invoice amounts.
- Prepayment requirements.
- Eligibility for particular payment methods.
Auvik will review and confirm any applicable commercial changes before the change is completed.
What does not change?
A billing-frequency change does not by itself reduce or suspend:
- Access to Auvik products.
- Network, server, or endpoint monitoring.
- Licensing associated with your subscription.
- Access to Auvik Support.
Services should continue uninterrupted while Auvik reviews and processes the billing change, provided the account remains in good standing and there are no other account or payment issues.
Switching between credit card and direct debit or ACH
If both payment methods are available for your account:
- Open the Auvik Billing Portal from the organization or global tenant level.
- Open Edit Payment Details or Payment Methods.
- Add or select the payment method you want to use.
- Set it as the default payment method.
- Save the change.
If you cannot access the Billing Portal or the payment method is not available, contact Auvik Support or your Customer Success Manager. Auvik may provide an alternate secure process, such as DocuSign, when required.
Switching to manual ACH or wire payments
To request manual ACH or wire payments:
- Contact Auvik Support or your Customer Success Manager.
- Explain that you want to change from automatic payments to manual ACH or wire payments.
- Include your company name, Auvik account name, and billing contact information.
- Ask Auvik to review the required billing-frequency change.
- Confirm the proposed billing cadence and any commercial impacts before proceeding.
Auvik will review your account and confirm whether the payment-type and billing-frequency change can be made.
Do not send a wire or ACH payment until you receive the correct payment instructions for your account.
What changes and what does not
Your services and access should continue uninterrupted while Auvik reviews and processes the payment-type or billing-frequency change.
The following may change:
- Invoice frequency.
- Invoice due dates.
- Invoice amounts.
- Payment instructions.
- Applicable discounts.
- Commitment or contract terms.
Auvik will confirm the applicable changes before proceeding.