AAuvik supports several payment methods and billing schedules. The options available to you depend on your account, region, payment method, order form, and agreement.
Payment methods and eligibility
Auvik offers the following payment methods. Availability depends on your billing frequency.
Credit card
- Visa, Mastercard, and American Express are supported.
- Available for monthly, quarterly, and annual billing.
- A 3% convenience fee may apply.
Direct Debit
- Direct Debit automatically withdraws payments from your bank account.
- Available for monthly, quarterly, and annual billing.
- Set up and manage Direct Debit through the Auvik Portal.
- Direct Debit does not incur the 3% credit card convenience fee.
ACH
- ACH refers to a manual bank transfer or ACH credit.
- Available for quarterly or annual billing only.
- ACH is not available for monthly billing.
- A signed ACH authorization is required. After authorization is complete, Auvik provides the ACH remittance instructions.
If you are currently billed monthly and want to pay by ACH, contact Auvik Billing Support or your Account Manager to request a switch to quarterly or annual billing.
Note: Billing frequency changes may affect invoice timing and commercial terms. Confirm the updated arrangement before submitting payment.
Payment options for monthly billing
If your account is billed monthly, available automatic payment options may include:
- Credit card.
- Direct debit or automatic ACH, where supported by your account and region.
Manual ACH push payments are generally not available with monthly billing. If you need to pay by manual ACH or wire transfer, request a change to quarterly or annual billing.
How to add or update a payment method for monthly billing
If your account supports the Auvik Billing Portal:
- Sign in to Auvik.
- Switch to the organization or Global tenant if you are viewing a site-level tenant.
- Go to Settings > Billing > Device Usage.
- Click Take Me To My Billing or View Billing Portal.
- Open Edit Payment Details or Payment Methods.
- Add or select a credit card or available direct-debit or automatic ACH method.
- Complete any required authorization or verification steps.
- Save the change.
- Confirm that the intended payment method is set as the default, when supported.
The exact navigation and available payment methods may vary depending on your account configuration.
See How do I manage my billing history and payment information? for information about accessing the Billing Portal.
Billing frequency for manual payments
If you move to manual ACH or wire payments, Auvik generally needs to change your account from monthly billing to quarterly or annual billing.
Credit card and direct debit or automatic ACH payment methods may remain on monthly billing where the account and agreement support that schedule.
Your available billing frequency may depend on:
- Your order form or contract.
- Your payment method.
- Your account configuration.
- Applicable discounts or billing terms.
- Any minimum commitment or renewal requirements.
How to request manual ACH or wire payments
To request manual ACH or wire payments:
- Contact your Customer Success Manager.
- Explain that you want to change from monthly automatic payments to manual ACH or wire payments.
- Include your company name, Auvik account name, and billing contact information.
- Request a review of the required billing-frequency change.
- Confirm the proposed billing cadence and any commercial impacts before proceeding.
If approved, Auvik will provide the appropriate payment or remittance instructions through a secure process.
Do not send an ACH or wire payment until you receive the correct instructions for your account.
How to Switch between credit card and direct debit or automatic ACH
If both payment methods are available for your account:
- Open the Auvik Billing Portal from the organization or Global tenant level.
- Open Edit Payment Details or Payment Methods.
- Add or select the payment method you want to use.
- Set it as the default payment method.
- Save the change.
If you cannot access the Billing Portal or the payment method is not available, contact your Customer Success Manager. Auvik may provide an alternate secure process, such as DocuSign, when required.
Accepted payment methods and secure payment-information policy
For monthly billing, available automatic payment methods may include:
- Credit card: Add or update the card securely in the Auvik Billing Portal. When AutoPay is enabled, invoices are charged automatically according to the billing schedule.
- Direct debit or ACH: Where available, authorize Auvik to debit the bank account for each billing cycle.
Available payment methods vary by region, account, contract, and billing arrangement. If your order form or invoice specifies a different payment method, follow those instructions.
Secure payment-information policy
Do not enter banking or card information into third-party vendor portals.
Update payment details only through:
- The Auvik Billing Portal.
- Auvik’s secure payment authorization process.
- Secure instructions provided by Auvik Billing or Finance.
Do not email complete bank-account or card details.
Switch to direct debit or ACH
To request direct debit or ACH:
- Contact Auvik Billing Support or your Account Manager, or use the Billing Portal if ACH setup is available.
- Complete the secure bank-debit authorization process.
- Confirm that the authorization is active and that the payment method is set as the default, if applicable.
How to update your payment method without Billing Portal access
You can update your payment method securely even if you cannot access Billing settings in the Auvik Portal.
Do not send full card or bank-account details by email, chat, or other unsecured channels.
Use a secure payment link
- Use the secure payment link included in your invoice email to add or update a card or bank account, or to make a payment.
- If you do not have a current link, request a new secure payment link from Finance through your usual support channel.
- Secure payment links expire and may need to be reissued.
Before using the secure link
Have the required payment information available. Depending on the payment method and region, this may include:
- Cardholder name, card number, expiration date, and security code.
- Bank account or routing information.
- Billing address.
For AutoPay updates, specify whether you are replacing the existing payment method or adding a new one.
Need ongoing portal access?
If you need ongoing access to billing information in the Auvik Portal, ask your account owner or administrator to grant the appropriate billing role or add you as a billing contact.
Does changing billing frequency affect my agreement?
Changing billing frequency does not automatically cancel or reduce your subscription agreement. The applicable order form and Subscription Services Agreement continue to govern your account.
Commercial terms may be reviewed or adjusted when the billing cadence changes. Possible changes include:
- Discounts.
- Commitment periods.
- Payment terms.
- Invoice timing.
- Invoice amounts.
- Prepayment requirements.
- Eligibility for particular payment methods.
Auvik will review and confirm any applicable commercial changes before the change is completed.
What does not change?
A billing-frequency change does not by itself reduce or suspend:
- Access to Auvik products.
- Network, server, or endpoint monitoring.
- Licensing associated with your subscription.
- Access to Auvik Support.
Services should continue uninterrupted while Auvik reviews and processes the billing change, provided the account remains in good standing and there are no other account or payment issues.
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