If your organization requires a purchase order on invoices or needs other billing details changed, contact Auvik Customer Success or open a billing support ticket.
Add or change a purchase order number
For a single invoice, provide:
- The PO number.
- The invoice number.
- Your account or company name.
For all future invoices, ask Auvik to set the PO as the default reference for upcoming invoices. If your PO changes regularly, explain how future updates should be handled.
If your organization follows a No PO, No Pay policy, submit the PO details before the invoice date whenever possible. If the PO is not available yet, provide the expected timing so Auvik can coordinate next steps.
Auvik can reissue an invoice once the required PO information is available.
Update other billing details
You can request updates to:
- Legal entity or billing name.
- Billing address and country.
- VAT, GST, or other tax identification number.
- Email recipients for invoices, statements, and payment reminders.
For legal or tax-related changes, provide the complete legal name, correct address, registration number, and applicable country or region.
What to include in your request
Include:
- Company or legal name.
- Auvik account or billing ID, if available.
- The exact change required.
- Invoice number or numbers if specific invoices need to be reissued.
- Effective date of the change.
- Any compliance, vendor-portal, or formatting requirements.
- The recipients who should receive future invoices, statements, or payment reminders.
For example:
Add PO 12345 to all future invoices and reissue invoice 98765 with the PO included.
How to request a change
Contact your Customer Success Manager or open a support ticket with a billing or invoice topic.
Use a clear subject, such as:
- Add PO to invoices
- Update billing details on invoice
- Reissue invoice with updated tax information
Timing and confirmations
Most billing-detail updates are completed within one to two business days.
Auvik will confirm when the requested update is complete. If you need an open or recently issued invoice reissued, identify the invoice and specify which recipients should receive the revised copy.