Overview
The Auvik Collector and the Auvik Endpoint Agent are separate components with different purposes. The Auvik Collector is not supported on macOS, while the Endpoint Agent is specifically designed for endpoint monitoring and inventory on supported operating systems, including macOS.
If macOS devices have the Endpoint Agent installed but are not appearing in the Endpoints tab, the issue is typically related to site association, registration, connectivity, or configuration.
This article outlines steps to identify and resolve the issue.
Symptoms
- macOS devices have the Endpoint Agent installed but do not appear in the Endpoints tab
- No endpoint data is visible after installation
- Devices appear to install successfully but never register
Step 1: Confirm the Correct Software Was Installed
Ensure the correct installer was used:
- Verify that the Auvik Endpoint Agent for macOS was installed (not the Auvik Collector)
- Re-download the macOS agent from:
- Admin → Endpoint → Deploy Agent in your Auvik tenant
Installing the Auvik Endpoint Agent on MacOS workstations
If unsure, uninstall and reinstall using the latest agent package.
Step 2: Verify Site Association and Enrollment
Each endpoint is tied to a specific Auvik site using a Site Registration Key (SRK).
- Confirm the installer or deployment command used the correct site key
- Ensure you are viewing the same site in Auvik where the agent was deployed
- If needed:
- Regenerate the Site Registration Key
- Reinstall the agent using the updated key
Important: Agents deployed with an incorrect site key will not appear in the expected tenant/site.
Step 3: Validate Endpoint Feature Enablement and Licensing
Confirm that Endpoint Monitoring is enabled:
- Check Settings → Feature Enablement
- Ensure your subscription includes Endpoint Monitoring
Endpoint Agent Shows Network Monitoring and Inventory as Disabled After Installation
If the feature or licensing is not enabled, endpoints may not register or display.
Step 4: Allow Time for Registration
After installation:
- Initial registration and synchronization can take several minutes
- In some cases, feature initialization may take longer
Ensure the device remains online during this period.
Step 5: Verify Connectivity to Auvik Cloud
The endpoint agent must communicate with Auvik services:
- Ensure outbound HTTPS (TCP 443) is allowed
- Check for:
- Firewall restrictions
- Proxy configurations
- DNS resolution issues
If connectivity is blocked, the agent cannot register or report data.
Step 6: Confirm the Agent Is Running
On the macOS device:
- Verify the agent is installed and running
- Restart the device to ensure services initialize correctly
- Confirm no local security controls (e.g., endpoint protection) are blocking execution
Step 7: Additional Troubleshooting
If devices still do not appear:
- Reinstall the agent using the latest installer
- Redeploy via MDM with a validated configuration and correct site key
- Confirm system time and date are accurate (clock skew can affect secure registration)
- Test from a different network to rule out firewall or proxy issues
When to Contact Support
If the issue persists after completing the steps above, gather the following before opening a support ticket:
- Device name and hostname
- macOS version
- Installation timestamp
- Deployment method (manual or MDM)
- Network details (firewall/proxy)
- Installation or agent logs (if available)
Important Notes
- The Auvik Collector cannot be installed on macOS
- Use a supported platform (Windows, Linux, or virtual appliance) for network data collection
- Use the Auvik Endpoint Agent for macOS endpoint visibility
Summary
If macOS endpoint agents are not appearing in Auvik, the most common causes are incorrect site association, invalid registration keys, lack of licensing, or blocked connectivity. Verifying installation source, site mapping, and network access will resolve most issues.