Overview
This error occurs when Auvik is unable to retrieve the secret required to generate or display a Site Registration Key (SRK). This can prevent the deployment of collectors or agents within a site.
You may see the following message:
“An error occurred fetching the Site Registration Key: error retrieving secret”
Cause
Common causes include:
- Insufficient user permissions
- Expired or invalid session
- Browser cache or extension interference
- Recent site or collector changes
- Network or proxy restrictions
- Temporary backend retrieval issue
Resolution
1. Verify Site and Permissions
- Confirm you are on the correct site/tenant
- Ensure your role has permission to manage Site Registration Keys
2. Refresh Your Session
- Sign out and back in
- Complete any MFA prompts
3. Regenerate the Site Registration Key
- Navigate to Endpoint > Site Registration Key
- Attempt to regenerate the key
For detailed steps, see: How to regenerate a Site Registration Key (SRK)
4. Rule Out Browser Issues
- Use an incognito/private window
- Try another browser
- Clear cache and disable extensions
5. Retry After Changes
If you recently made site or collector changes, wait 2–5 minutes and try again.
6. Check Network and System
- Ensure HTTPS (port 443) access to Auvik
- Verify firewall/proxy is not blocking requests
- Confirm system time is accurate
7. Try Another Account
- Test with another admin account or elevated permissions
Next Steps
If the issue continues, provide Auvik Support with:
- Site/tenant name
- User email
- Approximate time of the error
- Screenshot of the error
- Browser console output (Network/Console tabs)