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How to troubleshoot a two-factor authentication error code

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If you’re receiving an incorrect error code when trying to log in using Auvik's two-factor authentication (2FA), there are a few things we can check.

First, you’ll want to make sure that the time on the phone your authentication app is installed on matches the time of the machine you’re using to log into Auvik.

For an Android phone:

  1. Go to the Settings app.
  2. Select General Management.
  3. Select Date and Time.
  4. Enable Automatic date and time.

For an iOS phone:

  1. Go to the Settings app.
  2. Select General.
  3. Select Date & Time.
  4. Enable Set Automatically.

If you’re still having trouble, we can check the code and token timer.

Screen_Shot_2020-10-06_at_1.25.17_PM.png

  1. Click Can't scan the QR code? 
  2. Once you’ve clicked the link, you should see a security key. Copy that key.
  3. Open https://totp.danhersam.com/
  4. Enter the key you copied in under Your Secret Key The Number of Digits should be set to 6 and and the Token Period should be set to 30 seconds.Screen_Shot_2020-10-06_at_1.28.34_PM.png
  5. The code and token timer should match Application on the phone.

 

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