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Known ConnectWise Manage field limitations

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ConnectWise Manage has a few field limitations that can affect inventory sync from Auvik, or how data is displayed in ConnectWise Manage following a sync.

Field lengths

Model number field length: The model number field in a ConnectWise Manage configuration record is limited to 50 characters.

Any device model number in Auvik that’s over 50 characters and is set to sync will appear on the ConnectWise Manage configuration record as 47 characters followed by three dots.

Configuration name field length: The configuration name field in a ConnectWise Manage configuration record is limited to 100 characters.

Any device with a name in Auvik that’s over 100 characters and is set to sync will appear on the ConnectWise Manage configuration record as 97 characters followed by three dots.

Field restrictions

IP address field: Previously, the default IP address field in a ConnectWise Manage configuration record allowed you to load more than one IP address. The field has recently changed to accept only a single IP address.

As a result, if you’d like to sync all IP addresses on a device from Auvik, you’ll need to add a new question and map it on the Auvik - ConnectWise Manage integration.

Note: If there are any existing configuration records in ConnectWise Manage where the IP address field still holds multiple IP addresses, you’ll need to update the field in ConnectWise Manage to make sure the inventory sync from Auvik doesn’t fail. The sync won’t update the field to contain only a single address.

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