Role permissions for Alerts 2.0 use Auvik’s existing alerting permissions. Users with the appropriate legacy alerting permissions receive the corresponding access to Alerts 2.0.
Required permissions
The permissions required depend on what the user needs to do.
| Task | Required permission |
|---|---|
| View alert definitions | Manage Alerts: View |
| Create, edit, enable, disable, or delete alert definitions | Manage Alerts: Edit |
| View notification channels | Notification Channels: View |
| Create or edit notification channels and destinations | Notification Channels: Edit |
| View or dismiss triggered alerts | Triggered Alerts |
| Create, edit, or view maintenance windows | Maintenance Windows |
| Create, edit, or delete tags used by Alerts 2.0 | Manage Tags |
View-only access is not sufficient to create or modify alert definitions or notification channels.
Common permission combinations
Create or edit alert definitions and notifications
To create or modify both alert definitions and their notification destinations, assign:
- Manage Alerts: Edit
- Notification Channels: Edit
Users who manage Alerts 2.0 tags should also have:
- Manage Tags: Edit
Manage notification channels without changing alert definitions
If a user only needs to create or edit notification channels or destinations and does not need to change alert definitions, assign:
- Notification Channels: Edit
- Manage Alerts: View
The user may still need appropriate site or organization access to work with the affected alerts and notification channels.
View alerting information only
For view-only access, assign:
- Manage Alerts: View
- Notification Channels: View
- Triggered Alerts: View, if the user needs to review triggered alerts
How to update a role
Role management requires administrative permission.
- From the top-level MSP or multi-site dashboard, click Manage Users.
- Click Roles.
- Select the role to edit.
- Click Edit.
- Under the appropriate permissions, enable the required access for:
- Manage Alerts
- Notification Channels
- Manage Tags, if the role will create or manage tags for Alerts 2.0
- Click Save.
- Confirm that the role is assigned to the intended user and that the user has access to the required site or organization.
Roles created at the MSP level may be available to client sites, depending on how user authorization and site access are configured.
Super Admin access
Super Admins have the administrative permissions required to manage alerts, notification channels, and roles. Manage Tags access is also provided to Super Admins by default.
If the user still cannot access alerting features
Check the following:
- Confirm that the user is assigned the updated role.
- Confirm that the role includes the correct permission level rather than View-only access.
- Confirm that the user is authorized for the site or organization where the alert is configured.
- Confirm that the user is working from the correct MSP, multi-site, or client dashboard.
- Have the user refresh the Auvik session or sign out and back in if the updated permissions are not visible immediately.
- If the required permission is not available, contact a Super Admin or Auvik Support.