Auvik Endpoint Agent FAQ

Windows 64 bit - OS Version 10 and above
macOS 12 and above (Intel and ARM)

Yes, you will need to be an admin on the workstation that you want to install the agent.

At this time, the workstation will be registered only to the initial site where it is installed using the Site Registration Key. It will show up under “All Endpoints” only on this site. Moving the workstation to a different site or location will not change this behavior.

Yes, the Windows and macOS installers (and agent components) are signed.

The agent does not have any user interface and it will run as a background service with default configuration.

The agent will update itself when there is a new version available. There is no manual user update required. In certain situations if necessary, re-running the download workflow will manually update the agent.

Instructions can be found in Uninstalling the Auvik Endpoint

You can find the ports you need to open and the firewall exceptions in Endpoint Network Considerations

At this time an Endpoint cannot be transferred between sites. We require the Endpoint to be removed from the exisiting site and redeployed on the new site.

1. Begin by uninstall the Agent from the Endpoint
2. Navigate to the new desired site you’d like the Endpoint to be associated to
3. Follow steps to deploy the Agent from within the new desired site

Note: All data from the Endpoint will be lost when the existing agent is uninstalled.

Check to make certain that your device has a Wi-Fi interface enabled and in use.

• If the device does not have a Wi-Fi interface and only has a physical ethernet adapter, then no Wi-Fi data will appear.
• If the device is Wi-Fi enabled and Wi-Fi is in use and there is still no Wi-Fi data shown, reach out to Support for further assistance.

See the table below for endpoint hardware requirements for this release.