For Auvik to successfully log into a Sophos UTM/SG and XG firewalls, the login credentials must be entered into Auvik in a particular way. 

UTM/SG:

• Username = loginuser
• Password = loginuser password
• Enable = sudo password
• Note: The username must be “loginuser”

XG:

• Username = admin
• Password = admin password
• Note: The username must be “admin”

Once you save the credentials, Auvik will be able to successfully log in. If you’re still experiencing issues with credentials being accepted by your Sophos device, please contact Auvik support.