For Auvik to successfully log into a Sophos UTM/SG firewall, the login credentials must be entered into Auvik in a particular way. This will not work for Sophos XG series firewalls.

• Username = loginuser
• Password = loginuser password
• Enable = sudo/root password

Note: The username must be loginuser

Once you save the credentials, Auvik will be able to successfully log in. If you’re still experiencing issues with credentials being accepted by your Sophos device, please contact Auvik support.