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Known issue with Cisco SG series devices and unknown logins

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Cisco SG series devices are susceptible to crashing when an unknown user attempts to log in. As a result, SSH, Telnet, and CLI have been disabled for these devices by default within Auvik until a resolution is found.

A crash can occur if a user unknown to the device attempts to log in. Because Auvik typically uses Telnet and SSH to connect to a device, the possibilities of a crash occurring increase.

Crashes are especially common if login credentials for your devices were saved in Auvik with the criteria of Apply these credentials to all devices we discover that meet the criteria below and the device type selected was All Devices/All Networks and All Vendors.

However, the possibility of a crash decreases if all the login credentials for your devices were saved in Auvik with the criteria of Devices of device sub-type: Cisco SG. Once the credential is saved, remove the exclusion for SSH, Telnet, and CLI services set under Discovery > Discovery Settings > Service Settings.

To make sure everything is set up correctly for SSH on the Cisco SG device, see How to set up SNMP and log into Cisco Small Business devices.

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