How do I add, edit, delete, or retry WMI credentials?

Auvik uses WMI credentials to gather information about Windows devices. Polling a remote device via WMI requires Administrator credentials. For more information about credentials and their use, see How are my credentials used?

Each time Auvik discovers a new WMI-enabled device on your network we’ll prompt you for WMI credentials. But you can manage your WMI credentials at any time—you don’t need to wait for the prompts.

You can filter the credentials list to show only certain credentials. For more information on filtering, see How to filter data in Auvik.

• Add WMI credentials
• Edit WMI credentials
• Reset WMI credentials
• Retry WMI credentials
• Delete WMI credentials
• Restore WMI credentials
• KPIs (key performance indicators)

How to add WMI credentials

Adding a new WMI credential from your MSP dashboard adds the credential to all your clients. To add a WMI credential to a specific client only, add the credential from that client’s dashboard.

When adding credentials, we recommend you enter a description that will help you remember which credential is for which devices. The description will be valuable if you ever need to correctly identify a credential for deletion, especially where the username is the same as another credential.

To confirm the correct password was entered before saving, click the eye () in the password field to show the password. To hide the password, click the eye () again.

1. Click Discovery in the side navigation bar.
2. Click the Manage Credentials tab.
3. Click the WMI Credentials tab.
4. Click Add WMI Credentials.
5. Fill in the Add WMI Credential form. When adding an entity for the credential, you can filter devices. See How to filter data in Auvik for more detail.
6. Enter the username, domain (if applicable to the credential) and password. Note: If the credential requires a domain, enter it separately in the domain field. Don’t enter DOMAIN\username in the username field.
7. Select Save WMI Credentials.

How to edit WMI credentials

1. Click Discovery in the side navigation bar.
2. Click the Manage Credentials tab.
3. Click the WMI Credentials tab.
4. In the displayed list of WMI credentials, find the credential you want to edit. Check the box at the beginning of each row.
5. Click the Edit button.
6. Make any edits you want.
7. Click Save.

How to reset WMI credentials

Only WMI credentials created from the MSP dashboard can be reset. You can’t reset WMI credentials that were created directly on a client account.

To know which WMI credentials have been updated, look at the asterisk for each credential in the table. A white asterisk () indicates no updates have been made. A grey asterisk () indicates an update has been made.

1. Click Discovery in the side navigation bar.
2. Click the Manage Credentials tab.
3. Click WMI Credentials.
4. In the list of credentials, find the one(s) you want to reset. (The asterisk must be grey.) Check the box at the beginning of each row.
5. Click the Reset button.
6. Confirm the reset by clicking Reset.

How to retry WMI credentials

Have a feeling the credentials you entered aren’t being picked up correctly?

The long way to retry the credentials is to delete them, then add them back. Or you could edit the credential details to ensure they’re correct. The fast and easy way is to click the Retry button!

Note: Retry credentials is only available from the client dashboard.

1. Click Discovery in the side navigation bar.
2. Click the Manage Credentials tab.
3. Click the WMI Credentials tab.
4. Click Retry WMI Credentials.

How to delete WMI credentials

1. Click Discovery in the side navigation bar.
2. Click the Manage Credentials tab.
3. Click the WMI Credentials tab.
4. In the displayed list of WMI credentials, find the credential(s) you want to delete. Check the box at the beginning of each row.
5. Click the Delete button.
6. Confirm the cancellation by clicking Delete.

How to restore deleted WMI credentials

If you’ve deleted an WMI credential that was created from the MSP dashboard, you can restore it rather than recreating it from scratch. You can’t restore WMI credentials that were created directly on a client account.

1. Click Discovery in the side navigation bar.
2. Click the Manage Credentials tab.
3. Click WMI Credentials.
4. Hover over the gear () icon above the Add WMI Credential button. Click Restore WMI credentials.
5. In the list of deleted WMI credentials, find the one(s) you want to restore. Check the box at the beginning of each row.
6. Click Restore.

KPIs (key performance indicators)

On each KPI, you can use filters to show only certain details. For more information on filtering, see How to filter data in Auvik.

Note: KPIs are only available on the client dashboard.

• Have Credentials indicates how many devices have authenticated WMI credentials. To see all devices with authenticated WMI credentials, click the KPI.
• Need Credentials indicates how many devices still need WMI credentials. To see all devices that need WMI credentials, click the KPI.
• Trying Credentials indicates how many devices have WMI credentials that are currently being tried. To see all devices on which WMI credentials are currently being tried, click the KPI.