A number of Auvik charts allow you to drill down to see more detail. This detail is called the troubleshooting view. On each tab, you can use filters to show only certain details. For more information on filtering, see How to filter data in Auvik.
- Charts that provide a troubleshooting view
- Detail in a troubleshooting view
- Accessing the troubleshooting view
- Using the range selector
Which charts provide a troubleshooting view?
The home dashboard has one chart that provides a troubleshooting view:
- Internet connections
Network dashboards have two charts that provide a troubleshooting view:
- Network bandwidth
- Network packets
Device dashboards may have two or more of these charts that provide a troubleshooting view, depending on the type of device:
- Device bandwidth
- Device packets
- Device utilization
- Supply levels
- Outage monitor
Interface dashboards have four charts that provide a troubleshooting view:
- Interface bandwidth
- Interface utilization
- Interface packets
- Interface packet loss
What detail can I see in a troubleshooting view?
From a troubleshooting view, you can choose a specific date range on the graph. You’ll see a list of the alerts for the specific entity you’re looking at, as well as the time each alert was received or resolved. The alerts are also plotted along the x-axis of the graph for simple correlation.
The detail provides you with information to help get to the root cause faster. We've used industry best practices to give you the data that you need, all in one place.
Hover your cursor over any point on the graph line to get a tooltip that shows you the date, time, and detail of that data point.
Some troubleshooting views allow you to toggle between different, but related metrics. For example, the Device Packets chart gives you access to three different graphs (broadcast, multicast, and unicast), which can be accessed by clicking through the tabs at the top of the chart.
How do I access a troubleshooting view?
On any chart that offers a troubleshooting view, click the Troubleshooting View button ().
How do I use the range selector?
Below the Troubleshooting View header is a range selector that allows you to select a more granular date range for your data.
Select specific range
Click on a specific location in the range selector and drag your mouse to the end point of the range. Release your mouse. The selected range appears in a grey box and updates the graph below.
Move the range around
You can move the selected range by grabbing the range and sliding it to the left or to the right. The detail in the graph updates to reflect the new range selection.
Increase or decrease the range
Grab an edge of the range and drag it to make the range smaller or larger.
Remove the range
To remove the range and revert back to the default view, click on any empty location in the selector.