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US Entity Sales FAQ


Why is Auvik switching to a US entity?

As Auvik continues to grow in the US market, a new Auvik US entity is created to accommodate our expanding customers based in the US.

Which customers will be affected?

Customers who are based out of the US (HQ in US).

When will customers be moved to the new Auvik US entity?

August 1st, 2023 for new customers.

September 1, 2023 for existing customers.

Will there be any changes to my billing or invoicing?

The current billing cycle and process that you (the customer) are used to will not change. The only change that you will notice is the issuer will now be Auvik US.

I am located in the US and I’m being switched over to Auvik US, will I need to sign a new agreement?

There is no change to the current contract and process.

Are there any differences in the terms and conditions for Auvik US customers?

For complete information on our terms and conditions, please see under “Region Specific Terms”.

What payment methods do you accept?

Auvik accepts payment for Visa, MasterCard, American Express or Direct Debit (auto-ACH). Auvik uses a merchant provider to process the payments. Credit card payments are processed with BlueSnap and Direct Debit (auto-ACH) is now using GoCardless.

Do I need to update my banking information if I am paying by check, Direct Debit or ACH?

If you are paying by check please contact for the correct banking information.

If you want to use Direct Debit, click here for self-serve instructions.

Does this change who I contact or interact with at Auvik?

No. There is no change to the existing process.

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